Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies(TM).


Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What You'll Get To Do In This Role



• Drive the strategy, planning, and budgeting for the Global Business Operations Team in alignment with the Corporate and Ops strategic priorities
• Work across leadership teams to define and manage an annual portfolio of initiatives and KPIs aligned with strategic priorities and key objectives and drive annual planning process under guidance of senior leaders
• Drive the periodic business performance review (QSR, QBR, Monthly Executive Package) and other team initiatives and sprints that help improve team's performance and efficiency
• Support other Biz Ops related responsibilities such as headcount planning, site strategy, program governance, offsite, all-hands, extended staff execution
• Ability to create and manage PR/PO, monthly executive financial package containing program, headcount, and discretionary data and KPIs to measure the health of the business
• Serve as a key advisor and thought partner to the Operations, BU, & Sales leaders
• Own and lead corporate wide Go to Market and operational initiatives that drive operational excellence, sales effectiveness, revenue growth, digital transformation, and better customer experience
• Collaborate closely with BU, Sales, Operations, Finance, Legal, and other cross-functional leadership to identify, analyze, and act on critical business challenges and opportunities
• Build an intimate understanding of the business's key drivers, proactively proposing ways to increase business performance and efficiency
• Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
• Own and drive the execution, reporting, and reviews of the strategic New Product Introduction (NPI) initiatives at different level across many GTM functions across the companyBe part of a small, but mighty team to support the Company's hypergrowth






Qualifications What We're Looking For In You



• Top talent in the industry with strategic consulting or corporate strategy experience
• 12+ years of relevant work experience, preferably in technology strategy, operations, finance, and program management functions
• Strong leadership, execution, partnering, and influence abilities
• Top-notch business process and financial understanding, data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations.
• Track record of partnering cross-functionally to deliver quality results
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Ability to understand big picture, high level goals and objectives and navigate through ambiguity to create a clear path of execution to drive results; has experience in using management framework like OKR, MBO
• Effective team player who is also an independent thinker
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Knowledge of the SaaS space and business model a plus
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done

MBA desired
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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.


If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.





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