Job Description

Job Title: Business Development Executive / Senior Business Development Executive
Function: Commercial - Sales
RCS Grade: N
Reporting To: Manager - Business Development
Location: [Specify Location]About Blue Dart Express IndiaBlue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in Indiaxe2x80x99s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.Position OverviewThe Business Development Executive / Senior Business Development Executive is responsible for driving revenue growth within the assigned Area by effectively managing the sales process for all products, including Domestic Priority (DP), International, Retail, Cargo, and E-Retail. The role will also focus on revenue enhancement through channel partners such as Regional Service Providers (RSPs), Consolidators, Franchise Collection Centers (FCCs), and One-Stop Centers (OSCs). The incumbent will play a crucial role in customer acquisition, relationship management, and adherence to company sales policies.Job PurposeThis role will focus on managing the end-to-end sales cycle, ensuring customer satisfaction, and driving sustained business development. It requires a highly motivated and target-driven individual with a strong understanding of the logistics and courier industry.Key ResponsibilitiesSales & Revenue Growth

• Monitor and drive Area revenue performance to achieve targeted sales growth and profitability.
• Evaluate the profitability of key accounts and take corrective measures to achieve profit targets.
• Track product-wise yields regularly and develop action plans to meet set targets.
• Manage the end-to-end sales process for the Area, ensuring revenue growth for all products.

Sales Operations & Compliance

• Ensure adherence to Standard Operating Procedures (SOPs) among sales teams and channel partners.
• Implement sales and marketing strategies to enhance market share and profitability.
• Follow up and ensure closure of product-specific sales leads received from telemarketing or other departments.
• Negotiate rates and service offerings with customers within set approval limits.
• Maintain and update prospect details in the Saffire system on a daily basis.
• Address and resolve customer service issues in coordination with internal and external stakeholders.
• Provide insights to the Branch Sales Head regarding modifications to existing product offerings to enhance revenue and profitability.

Drive Sales Capability:Collection & Remittance

• Ensure achievement of collection targets within the set remittance cycle and Days Sales Outstanding (DSO) benchmarks.

People Management

• Guide and support the sales team to ensure high performance and goal alignment.
• Ensure optimal staffing levels within the Area sales team.

QualificationsEducation

• Graduate degree in Business Administration, Sales, Marketing, or a related field.
• An MBA or Postgraduate degree in Sales & Marketing is preferred.

Experience

• 1-4 years of experience in sales, business development, or key account management in the logistics, courier, supply chain, or e-commerce industry.
• Experience in B2B sales, managing channel partners, and driving revenue growth is an added advantage.

Technical Skills & ExperienceCore Technical Skills

• Strong understanding of sales processes, revenue management, and market expansion strategies.
• Experience in logistics, courier services, or supply chain management.
• Proficiency in using sales tracking tools like Saffire and Avature.
• Knowledge of data analytics and business intelligence tools for tracking sales trends and performance.

Behavioural Competencies

• Result-Oriented: Strong drive to achieve sales targets and revenue growth.
• Customer-Centric: Ability to develop and maintain strong customer relationships.
• Analytical Thinking: Proactive approach to market analysis and business development.
• Negotiation & Influence: Strong persuasion skills to drive sales and revenue enhancement.

Key Performance Indicators (KPIs)S.NoKey Result Areas (KRAs)Key Performance Indicators (KPIs)1Growth in Area Revenues% achievement of product-wiseAchievement of yield targets (Yield per piece) for all products2Drive Market Growth% increase in revenues from key industry segments (e.g., Automotive, Life Sciences, etc.) and key accounts3Ensure Timely CollectionsAchievement of Logic Remittance targetsReduction in outstanding receivables (e.g., 60-day, 90-day, 150-day buckets)4Drive Sales Capability, Productivity, and Process AdherenceAchievement of Sales KPIs and compliance with SOPs5New Product DevelopmentSuccessful implementation of new products in the Area6Foster a Performance-Driven CultureTimely adherence to Performance Management System guidelines7Drive Employee Morale and EngagementEmployee retention and engagement metrics

DHL