Job Description

About the role
We are recruiting Business Change Managers to create a persistent Change Centre of Excellence (CoE).
The role objective is to enable programmes to realise their intended value by defining and executing interventions to increase and maximise adoption at pace. These roles focus on the human side of change, which is about preparing, and equipping our colleagues to adopt and adapt to changes in job roles, organisation structures, business processes, systems, and technology, and more.
How the Change CoE will be structured
The roles will have a matrix management structure. This will be composed of a solid "hard" reporting line into the Project Management CoE within Haleon's Global Capability Centre (GCC) based in Bangalore, India; and a project "dotted" reporting line into the Haleon business programme team they are supporting.
As an example, the successful candidate(s) will initially be supporting the end-to-end value streams delivering process improvement and automation initiatives across Haleon globally; moving to the next enterprise priority programme once complete. Whilst they will take direction and form part of the value stream teams on a day-to-day basis, their performance management will be via the Project Management CoE informed by feedback from the programme team.
Key Responsibilities
The Business Change Manager will be expected to:• Coach Business Leaders and deployment Leaders in all aspects relating to change, communication, engagement, and training.
• Co-create and maintain the change impact assessment(s) and change readiness assessment(s) for in-flight initiatives with the programme/initiative delivery team(s).
• Develop and execute a change intervention (action) plan to bring stakeholders on the journey and support longer-term embed of the change.
• Create and support delivery of actionable deliverables that drive adoption of the change (deliverables span communication, engagement, and training).
• Define success metrics and assess change effectiveness and readiness for initiatives in their scope.
• Identify, document and support mitigation of change risks related to initiatives within their area of focus.
• Enable business leaders to identify, mobilise and manage change network(s) as required to support successful adoption.
• Input into the business readiness activities (e.g. Go/No Go decisions) as required.
• Collaboration, as required, with delivery partners across Haleon e.g. Learning, Capability Leads, Internal Communications, and others.
• Contribute to continuous improvement, knowledge share and upskilling activity via a Change Community of Practice.


The list above is not exhaustive.
The successful candidate will need to demonstrate
To be effective in role, experience of the following will be essential:• Solid understanding of how people experience change, and the change process, including drivers of change resistance/barriers to adoption.
• Experience with and knowledge of change management principles, methodologies, and tools.
• Excellent written, verbal, and active listening skills.
• Strong problem solving, root cause identification, and planning skills with the ability to think big picture as well as hold the detail.
• Ability to rapidly establish and maintain strong relationships at various levels of the organisation.
• Ability to influence others to drive progress toward a common vision or goal.
• Able to consider different perspectives and use these to inform recommendations.
• Adaptable mindset with a strong ability to work through ambiguity and prioritise and adapt delivery approach in a changing environment.
• Team player and able to work collaboratively with and through others.


Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/



At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.



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