Job Description

Job description Business: Securities Services - Investor Services Product Delivery - Transfer Agency Open positions: 1 Role Title:Senior Business Analyst Global Career Band: 5 Location: India/Kolkata Recruiter Name : Archana Sharma Why join us Transfer Agency is a global Project Team on-boarding clients and funds responsible for onboarding clients and funds as well as looking after BAU change. The team is responsible for analyzing Business requirements, doing gap analysis and closely work with development and testing team to implement the requirements. Each project requires in-depth analysis and monitoring as team works on stringent deadline to achieve the respective planned milestones and handing over to Operation Teams in Securities Services Globally post successful implementation. Each project profile will be defined depending on Strategic & Non-Strategic Projects as well as , location and complexity. The team are responsible for meeting project milestones, performing data analysis, static set up, testing of systems and Proof Of Concepts (Internal and External). This team plays a critical role in sharing the work load with other locations and is equally responsible for delivering the project and achieving the set milestones. They support crucial data and system function analysis and build enhancements required for smooth progression of projects, along with constant maintenance of static data. The Opportunity: The role will support new client on-boarding as well as meeting existing Business requirements raised by Internal Operations teams. The role-holder will work on delivering Digital strategy. Role holder should align to Agile mindset as the Projects are being worked upon with Agile methodology Responsible for delivery of business requirements, documentation & test support, promoting continuous improvement across the Agile Delivery Teams. Supporting the implementation of our Digital strategy The jobholder provides support to the GDTA Programme Manager. Clients & Stakeholders are based in a variety of time zones and flexibility may be required with respect to core working hours. What you\'ll do: Key Activities - Work with Product Manager\'s to ensure the product backlog aligns to overall vision and strategy, ensuring that this aligns to product standard, offering challenge to this based on platform and industry knowledge Responsible for supporting shareholder servicing across multiple alternative & traditional clients focusing on continuous improvement. Adhere to Agile way of working and Agile thinking as the ability to consciously shift your thinking when and how the situation requires it. Provide Support to Traditional Delivery Lead & Global TA Product Delivery Lead Stakeholder management across other agile teams to identify dependencies manage these accordingly Drive the preparation for each PI sessions planned in future, ensuring that sufficient backlog is refined in advance of PI\'s Ensure the team is customer focused and that a high standard of service is provided. Experience in Digital Transformation, along with an awareness on Transfer Agency as a product Support Data & Digital initiatives within Investor Services Participate in wider team initiatives to support Investor Services Strategy Customer/Stakeholders Management - Maintain close and positive working relationship with all teams across Product, Operations and Technology including vendors to ensure cohesive and timely delivery As required, maintain positive working relationship with key operational groups both locally & globally Collaborating closely with Senior Stakeholders and other functions to manage initiatives from inception through to delivery ensuring appropriate reporting and governance. Operational Effectiveness/Control - Ensure that any errors, losses and complaints are escalated and resolved in accordance with local procedures Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy Ensure new business or new processes are understood and implemented Be aware of the Operational Risk scenarios associated with your role and act in a manner that takes account of operational risk considerations Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Determining the best model for new business using existing systems/tools to avoid risk and have minimal operational impact. Major Challenges - High volume of work requiring analytical skills to determine solutions for our clients Requirement to support system releases / client migrations at weekends for dry run and production deployment Ensuring consistency of service across multiple product types Delivery of a significant project using an Agile methodology, in conjunction with vendors or teams who traditionally delivers using waterfall Risk Management - The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department. Observation of Internal Controls - The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term \'compliance\' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators. Requirements What you will need to succeed in the role: Qualifications & Capabilities: Strong experience of Transfer Agency operations, where experience in a business analysis/project management/system development role a distinct advantage Proven track record of Agile delivery Strong experience of Transfer Agency external output creation and dispatch methods Practical experience of process reviews and re-engineering. Proven record of improving efficiency including introduction of automated solutions. TA system knowledge on GTAP (Flexcube) or other TA systems required. Excellent analytical skills, pragmatic approach to problem solving & highly developed people management skills. Proven leadership, communication, presentation and relationship management skills. Service oriented and customer focused. Ability to ensure deadlines controls and procedures are adhered to. Ability to analyze issues, and organize and proactively contribute to the team. Proven track record in the delivery of projects/testing on time, within budget and to specification with at least 3 years in Transfer Agency or Project space Should have completed Graduation Degree Course Knowledge & Skills: Candidates are expected to be competent in - Data Analysis Process Mapping User Documentation Impact Assessment/Gap Analysis Solution Identification and Validation Root Cause Analysis Stakeholder Management & Communication Candidates are expected to have: Strong operational experience and understanding of traditional and alternate funds Sound understanding of fund accounting services Ability to communicate effectively in writing and verbally with a comprehensive understanding of content and context. Experience of dealing directly with Clients and other Third Parties. Ability to plan and organise workload to meet deadlines, taking into account relative priorities. Strong problem solving skills and able to perform under pressure Experience of training others and can apply knowledge transfer to new/different activities Displays good negotiation and influencing skills and can use these skills appropriately Ability to take decisions within the scope of responsibility (Courageous integrity / Connected and collaborated approach in gathering information to make decision) What additional skills will be good to have Displays good presentation skills and can tailor communication methods for the audience, environment and setting. Able to work with individuals at all levels Strong team player Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances Responds positively to challenge, showing consideration for others views and taking these into account when making decisions Link to Candidate User Guide: You\'ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued By HSBC Electronic Data Processing (India) Private LTD...

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