Job Description

:OverviewThe role will play a key role in facilitating successful business change initiatives.The purpose of this role is to provide high quality business analysis in support of organisational change, projects and enhancements and support project managers in delivery of high-quality project outcomes.Key Accountabilities and main responsibilitiesStrategic Focus

• Help to define business problems via in-depth investigation and gathering of technical and non-technical information.
• Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements.
• Apply creative thinking and work collaboratively with teams to solve business challenges.

Operational Management

• Gather, validate and document business requirements/use cases.
• Analyse data to inform / validate opportunities and requirements.
• Model business processes and identify opportunities for process improvements.
• Assist with production of specifications that implement the behaviours described by the Project features and User stories as part of solution design.
• Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project.
• Support/perform functional testing, investigating and feeding back issues to Developers.
• Ensure that testing is appropriately documented, with evidence recorded.
• Provide input to and/or support business readiness to ensure smooth implementation and transition to BAU.
• Create business level user acceptance criteria for each feature from baseline requirements.
• Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities.
• Collaborate with business and technical stakeholders to understand requirements and their priority.
• Facilitate workshops.
• Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables.

People Leadership

• Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing.
• Driving the resolution of issues through engagement of peers and stakeholders across project and business functions.
• Hold self and team accountable for results with a strong focus on delivering value.

Governance & Risk

• Identify issues, risks and benefits of existing and proposed solutions and outline business impacts.
• Drive business improvements through visibility of ongoing quality issues and initiatives.
• Review team working practices/procedures to identify opportunities to improve quality or productivity.

Experience & Personal Attributes

• Min 6 to 10 years Business Analysis experience.
• Demonstrated ability to lead others either formally or informally to achieve outcomes.
• Demonstrated experience in Technical Writing, Process mapping, Procedure documentation and improvement initiatives.
• Excellent written and verbal communication skills.
• Strong analytical and problem solving skills.
• Strong facilitation and presentation skills.
• Strong organisation and planning skills.
• Tertiary qualifications in IT, Business or a related discipline.
• Passionate about solving customer and business problems.
• Working knowledge of work management tools like JIRA, Confluence, etc.
• Well conversant with Agile and waterfall methodologies.
• Good domain knowledge of Capital markets (Superannuation and Investment Administration).
• Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts.
• Ability to work with both business and technical stakeholders at varying levels of seniority and experience.
• Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines.
• Strong expertise in MS Visio - Mandatory

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.About Us:MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.About the Team:Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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