Job Description

Company DescriptionAt Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field.Smiths BIS (Business Information Services) is responsible for the selection, development, implementation, support and ongoing lifecycle management of all Smiths Group Enterprise IT Systems. Smiths has a portfolio of core ERP systems and other satellite systems which are integrated into those ERP systems to deliver integrated business processes. In order to make Smiths Group and its employees more productive, BIS is continually looking at ways to digitise business processes with end-to-end integrated business processes.The Business Analyst role will involve partnering with subject matter experts (Process Owners) in the relevant Group and Divisional functions (esp. CX Marketing to Sales & Aftermarket) to understand requirements, design solutions to support them, and act as functional subject matter expert for these processes and solutions on an ongoing basis including governing the enhancement process for their specific area.Responsibilities:

• Partner with the Group and Divisional stakeholders (where appropriate) to understand the goals and objectives of each function with respect to process automation and continuous improvement
• The customer experience (CX) journey refers to the complete sum of interactions that a customer has with a company, end to endxe2x80x94from brand discovery to purchase and post-purchase.
• Build and maintain relationships with Global Business Process Owners to shape and prioritize process improvements and core ERP/CRM enhancements
• Create quality artifacts such as, BRDs, User Stories, UAT test scripts, functional process specs et al. to support the delivery of transformational activity

Works with Principal BA(s) to:

• Collaborate with designers to inform the creation and iteration of prototypes for the services or product to solve the problems users face
• Define business process improvements for products or services to inform recommendations identifying clear benefits and contributing to delivery plans
• Engage with other functional stakeholders in the CX space to consider improvement/initiative impacts
• Coordinate and work closely with Functional Leads, Project Team Members, and local Business Users to translate requirements into functional capabilities and technical solutions
• Follow defined technology and business process best practices in eliciting business requirements for each delivery, influencing cross functional collaboration and coordination in solving business/solution problems

Validate the integrity of the solution(s) introduced, including:

• System Testing,
• Coordination of UAT,
• Coordination of Regression Testing (where appropriate).
• Develop process training material and ensure process and system knowledge is embedded across the Business
• Ensure system and business processes are accurately documented

Supports manager to:

• Lead collaboration with various skill sets and provide a high level of support for clients and colleagues
• Measure the benefit and value of services delivered.
• Create and follow a Business Analysis Framework based on IIBA standards
• Facilitate business user knowledge and requirements sessions

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or a related field
• 5+ years of experience in business analysis, with a proven track record of successful projects
• Advanced proficiency in data analysis tools such as Excel, SQL, and Tableau
• Strong skills in business process modeling and requirements documentation
• Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences
• Demonstrated problem-solving and critical thinking abilities
• Experience in project management and familiarity with Agile methodologies
• CBAP (Certified Business Analysis Professional) certification preferred
• In-depth knowledge of industry trends and best practices in business analysis
• Understanding of various business domains such as finance, operations, and marketing
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Strong attention to detail and commitment to delivering high-quality work

Additional InformationWhy Smiths?

• Be Part of Something Big: As we expand our footprint across APAC and MEA, youll play a key role in building the teams that will define our future.
• Growth Opportunities: At Smiths, we believe in your growth as much as our own. Youll have the chance to shape your career and expand your leadership capabilities in an ever-evolving global landscape.
• Collaborative Culture: Join a diverse, collaborative team where innovation and fresh ideas are encouraged.
• Work-Life Balance: Enjoy flexible working arrangements and a supportive work environment.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation xe2x80x93 including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( )

Smiths Group