Job Description

About Providence


Providence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.


Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.


Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale.





Why Us?


• Best In-class Benefits
• Inclusive Leadership
• Reimagining Healthcare
• Competitive Pay
• Supportive Reporting Relation


How is this team contributing to the vision of Providence?
We, at Enterprise Services, the healthcare consulting and services arm of Providence India, help build technology solutions that modernize and simplify each step of the healthcare delivery process. And we do that by putting the patient and the provider at the center of everything we do. Using the most promising and practical ideas, combined with the experience and expertise from people from the healthcare industry, we are creating experiences that work for care facilities, their patients and move us ahead on our mission of "Health for a better world ".


What will you be responsible for?
• Be part of Business Continuity and Disaster Recovery (BCDR) team. Participate and advance the BCDR capability operating out of India.
• Implement and monitor an enterprise-wide coordinated BCDR approach that implements operating controls to manage information security risks.
• Develop BCDR policies, frameworks, processes, standards, and guidelines. Ensure these are consistently applied and enforced.
• Collaborate with stakeholders (e. g. Senior Leadership, Strategic Business Units, IT, System Owners) to ensure a consistent process for scoping, assessing, strategizing, planning, implementing, and testing for BCDR.
• Evaluate and assess adequacy of current BCDR strategies, plans, and solutions to identify single points of failure and recommend improvements.
• Assess BCDR solution capabilities and relationships with the organization and/or 3rd parties and provide recommendations for improved resiliency.
• Improve BCDR solutions for better risk mitigation, data and asset protection, downtime minimization and operational resilience.
• Conduct regular audits to identify and address security risks, ensure adherence to industry regulations and internal policies.
• Identify and mitigate risks associated with BCDR, and implement measures to enhance overall security.
• Respond to incidents related to BCDR, investigate causes, and implement corrective actions.
• Apprise and keep up to date the executive management on the current state of BCDR.
• Stay updated on current BCDR threats and industry solutions.




What would your day look like?
• Develop, maintain, enforce, and monitor implementation of BCDR policies, framework, processes, and other requirements, ensuring compliance with security standards and regulations.
• Collaborate with cross-functional teams to design, implement, maintain, and test their business control environment, and continuity strategies and plans.
• Contribute to BCDR activities including Business Impact Assessment (BIA), Threat / Risk Assessment (TA/RA), BCDR strategy / plan development, testing, and governance.
• Advise cross-functional teams on business continuity strategizing, planning, testing and maintenance to ensure an appropriate level of resilience and recovery capability is retained.
• Advise teams as they perform analysis on BCDR architecture to ensure adherence to Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Provide recommendations for backup processes and fail-over procedures.
• Drive BCDR testing; assist with the execution of testing and exercises.
• Assist with the validation and update of Recovery Plans and related documentation.
• Regularly collaborate with business leaders, application and product owners to evaluate business resiliency needs and impacts of BCDR decisions on business processes as well as to communicate risks.
• Contribute to governance and facilitate remediation recommendations of related risks, deficiencies, gaps, or issues.
• Collaborate with cross-functional teams on BCDR solution related matters, esp. to identify, investigate, and remediate security threats and mitigate risks.
• Follow up, track, analyze and report on organization-wide BCDR maturity.
• Perform security readiness audits and support internal and external security auditing on BCDR solutions. Report on solution security status.
• Identify major BCDR solution deficiencies and define/craft pragmatic approaches on how to remediate them at scale.
• Evangelize and promote IT Security culture across the organization.




Who are we looking for?
• 4-year University (Bachelor's) degree in Computer Science, Information Technology, or STEM fields, or equivalent experience.
• 4+ years of Information Systems experience, 2+ years of hands-on BCDR implementation or operations experience.
• Comprehensive knowledge pertaining to concepts and principles in Business Continuity and Disaster Recovery, and Contingency Planning.
• Strong written and oral communication skills with the ability to explain technical ideas to non-technical individuals at any level.
• Strong analytical abilities, attention to detail, and high commitment to quality.
• Ability to perform work independently with a high degree of initiative and problem-solving skills.
• Adaptable to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Able to react to project adjustments and alterations promptly and efficiently.
• Ability to collaborate with senior leaders and cross-functional teams throughout the organization.
• Proficient in writing/creation of formal documentation such as policies, processes, procedures, reports and presentations.
• Working knowledge of a BCDR management tool, such as Archer or ServiceNow.
• Preferred working knowledge of BCDR standards (ISO/IEC 27031, NIST SP 800-34)


Providence's vision to create 'Health for a Better World' aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization's success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.


Contact our Integrity hotline also, read our Code of Conduct.