Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism Technology StrategyManagement Level Senior Associate & Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isnt clear, you ask questions, and you use these moments as opportunities to grow.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Summary about OrganizationA career in our Advisory Acceleration Center is the natural extension of PwCs leading global delivery capabilities. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning. You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.An essential and strategic part of Advisory's multi-sourced, multi-geography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

• Perform configuration/ customization of Service Now system including creation of workflows, portals and reports
• Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc
• Automate different tasks using service Now functionality
• Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc
• Manage clients, complex projects and participate in business requirement gathering
• Develop and configure applications using Service Now and build workflows and write automated scripts
• Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.
• Experience in designing, building and maintain Service Now Integrations with various Third-party tools
• Able to perform system and integration testing using sample and live data
• Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices
• Load, manipulate and maintain data between Service Now and other systems as needed

Position Requirements

• At least 4+ years of experience on Service Now Platform development in modules like ITSM , HRSD, GRC, ITAM etc
• Excellent technical skills in java, java script and Angular JS including experience with Agile methodologies.
• Strong problem-solving skills, with the ability to think strategically and deliver innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships at all levels.

Basic Qualifications

• Bachelors degree Technology and/or Management (Business Administration) specialization

• 4-9 years relevant experience in IT, Digital and Cloud in consulting or technology function of industries
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are preferred

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Architectural Engineering, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Creativity, Data Infrastructure, DevOps Practices, Embracing Change, Emotional Regulation, Empathy, Hardware Troubleshooting, Inclusion, Infrastructure Architecture, Infrastructure Management, Infrastructure Monitoring, Infrastructure Optimization, Infrastructure Services, Infrastructure Support, Intellectual Curiosity, IT Infrastructure {+ 18 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date

PwC