Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AIInviting applications for the role of Senior Associate - QA, Testing and L1 Tech SupportIn this role, you would be part of the L1 Support team in the Capital Markets domain. Conduct thorough software testing, analyze data, write test cases and communicate with developers. Checking software functionality on different operating systems, browsers and devices to ensure that the software is up to the standard and meets the users\xe2\x80\x99 needs. Testing software for security vulnerabilities and providing input on improving the company\xe2\x80\x99s product solutions. Communicate the results of software testing efforts to stakeholders and suggest areas of improvement.ResponsibilitiesWork with project developers, business analysts and customer support teams to ensure software solutions meet our user expectations.Develop software test cases, based on consumer specifications and requirements.Perform root cause analysis on defects found to identify and mitigate project risks.Conduct exploratory and usability testing to locate bugs before the software is introduced into production.Execute comprehensive testing against the software, ensuring all features function as designed and intended.Contribute to the continuous improvement of software testing methodologies and develop standard operating procedures (SOPs), if necessary.Fix problems on the fly (if those can be fixed by Support team)Escalate to L2 Teams for resolutionRe-route analyst team to MS Training team if that is a training issueRe-route analyst team to Content Migration team if that is content transfer related matterLog defects and product enhancements to Dev team using JIRA & QC toolsQualifications we seek in you!Minimum Qualifications / SkillsBachelor\xe2\x80\x99s degree in computer programming, software development or related fields.Experience as a software tester or software quality assurance specialist.Preferred qualificationsKnowledge of computer architecture and tools for manual & auto testing, unit testing, integration testing, functional testing, and bug-tracking systems.Proven aptitude for testing quality software on multiple platforms and knowledge of industry-standard operating procedures and tools.Understanding of various programming languages like Java, C++, and Python.Proficiency in writing unit tests and integration tests for programming languages.Relevant software testing certifications include Certified Software Tester (CSTE), ISTQB Agile Tester Certification or Certified associate in software Testing (CAST).Demonstrated success in software development lifecycle management (SDLC).Experience in working with test automation tools like Selenium, Appium, or Robot Framework.Excellent interpersonal skills, analytical soundness, data analysis acumen and troubleshooting & programming capabilities.Willingness to work collaboratively in a fast-paced environmentAbility to manage & prioritize deliverables.Ability to be learn and apply new processes and toolsProcess orientated awareness of Lean Six Sigma.Technical Troubleshooting skillsIntermediate Excel hands-on experience.Good communications skillsGood documentation skillsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact