Job Description

:Senior Associate, Production Services Application Support AnalystAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worldxe2x80x99s financial system we touch nearly 20% of the worldxe2x80x99s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.Wexe2x80x99re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is in Pune -MH xe2x80x93 HYBRID.In this role, youxe2x80x99ll make an impact in the following ways:

• Maintains and supports FX/Fixed Income/Reg Reporting applications and their operating environment.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Performing root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
• Monitors changes to applications and their operating environment.
• Analyzes any complex issues.
• Create and maintain support documentation and procedures

To be successful, wexe2x80x99re seeking interest in the follow areas:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required
• 4-6 years of experience in applications support or production environment required; experience in the financial services industry is a plus
• Coordinated with front office and other support teams, locally and globally, to address trade related enquiries and issues
• Analytic and data driven experience in supporting applications part of the Trade Lifecycle
• Experience in supporting Java, .NET based applications
• Experience with IBM MQ/ messaging and Rabbit MQ middleware queues
• Experience with SQL and Oracle databases and writing complex SQL queries.
• Experience with monitoring tools xe2x80x93 Splunk, AppDynamics, Prometheus, Grafana, Moog soft or related solutions
• Experience in deployment and strong debugging skills
• Familiarity with ITIL Service Management.
• Troubleshoot and escalate alerts that cannot be resolved to appropriate section
• Prioritize and handle service requests, incidents, change management and problem tickets
• Should be willing to work on weekends and shifts

At BNY, our culture speaks for itself. Herexe2x80x99s a few of our awards:Americaxe2x80x99s Most Innovative Companies, Fortune, 2024Worldxe2x80x99s Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024, Disability: IN xe2x80x93 100% score, 2023-2024xe2x80x9cMost Just Companiesxe2x80x9d, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloombergxe2x80x99s Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifexe2x80x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon