Job Description

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Responsibilities

Implement and maintain Pendo.io on existing and new GT products, collaborating with product teams to understand their unique needs, goals, and technical requirements.

Collaborate with product\xe2\x80\x99s technical teams to ensure smooth integration of Pendo.io within their applications, troubleshooting issues, and providing timely resolutions.

Serve as the primary point of contact within GT on Pendo.io.

Provide expert guidance on Pendo.io\'s features, capabilities, and best practices to help product teams maximize Pendo.io\xe2\x80\x99s value in their specific contexts.

Conduct thorough assessments of GT\xe2\x80\x99s products, identifying opportunities for Pendo.io integration and customization to meet their business objectives.

Deliver on reporting and analytics processes for the Product Management function. Work on all data collection in Pendo.io, create reports & dashboards, and review outcomes. Derive insights from the data and work with the product teams to improve end user experiences and product development.

Develop and understand usage patterns & trends to clearly articulate the current state and target state.

Work with the product team/s to implement new requirements for enhanced reporting/analytics.

Track operational performance through dashboards against defined KPIs and flag areas that require attention.

Publish reporting calendar of all reports & insights.

Thorough knowledge about Pendo.io.

Develops and maintains comprehensive documentation, including user guides, FAQs, and best practice documents, to support product teams in their ongoing utilization of Pendo.io.

Conduct training sessions and workshops to educate product teams on Pendo.io\'s functionality, empowering them to independently manage and analyze their user data.

Stay up to date with the latest developments in Pendo.io and related technologies, and proactively share insights and recommendations to enhance Product team and end user experiences.

Ensures consistency and accuracy across all deliverables.

Project management responsibilities:

Manages self - work independently as an Individual Contributor in the team

Independently manage moderate to complex projects with minimal or no-guidance

Demonstrates time management and prioritization

Works in a structured and time-bound manner, with adequate documentations and communication. Manages multiple priorities across several communities and resolve conflicting priorities.

Stays on top of all assigned projects and initiatives. Delivers projects with a \xe2\x80\x9cno surprise\xe2\x80\x9d mindset.

Take undisputed ownership of the work items that are assigned. Escalates issues as appropriate.

Makes routine decisions on project delivery within the agreed framework with limited Senior / Team lead intervention.

Identifies, shares and implements leading practices.

Skills:

Skills

Expert level knowledge in Pendo.io

Hands-on experience of implementing Pendo.io within products

Strong understanding of user experience (UX) principles and digital product management

Advanced knowledge of Microsoft Suite (especially Excel, PowerPoint and Power Platforms)

Exposure to Office 365 environment and related Apps

Experienced in presenting and communicating findings and recommendations clearly and succinctly with the ability to articulate complex concepts to technical and non-technical audiences.

Excellent problem-solving skills with the ability to analyze complex technical requirements and find effective solutions.

Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.

Strong interpersonal, presentation, verbal and written communications skills

Strong work ethic and the ability to thrive in a time-sensitive environment

Familiarity with agile software development methodologies is a plus.

Pendo.io certification or related certifications would be advantageous

About Company:

\xe2\x80\x98Grant Thornton INDUS\xe2\x80\x99 comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn\xe2\x80\x99t just what we do \xe2\x80\x93 it\xe2\x80\x99s how we do it. We support and enable the firm\xe2\x80\x99s purpose of making business more personal and building trust into every result. We\xe2\x80\x99re collaborators \xe2\x80\x93 obsessed with quality and ready for anything \xe2\x80\x93 who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton\xe2\x80\x99s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India \xe2\x80\x93 Bengaluru and Kolkata

Grant Thornton