Job Description

Overview All WAYSTONE employees are expected to demonstrate our core competencies as outlined below. The role Associate - Investor Services has unique requirements and duties; however, these responsibilities are to be executed within the organization's framework of core values. WAYSTONE expects all employees to be high performing, self-motivated, learners and leaders.
This role is for Hedge Fund Industry which includes functions like Subscription, Redemption, AML, Payment, Reporting etc. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. The role needs to work in rotational shift and there would be shifts starting at 12:30 PM or later.



Key Accountabilities and main responsibilities This role offers the opportunity for the successful candidate to join a dynamic team and to develop their knowledge and skills base to enjoy a career in Investor Services in the Funds industry.
• Receive and process investor transaction documents in accordance with fund documentation requirements such as subscriptions, redemptions, switches, and transfers
• Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis
• Ensure accurate and timely system output and delivery of client / investor reporting
• Complete and maintain AML requirements for all investor transactions
• Provide money movement notification to the client(s) and prepare wire instructions for money movement for fund investor activity
• Serve as daily client operational contact for investor servicing and maintain good relationship with clients.
• Query, problem and error resolution on a timely basis
• Develop knowledge of performance calculations (equalization and series of shares)
• Maintain a good working relationship with external clients as well as with internal relationship managers and other business units
• Strictly adhere to established departmental procedures and controls
• Work on Projects / Ad-hoc tasks as required
• Demonstrate team player qualities within Investor Services
• Contact investors for whom there are outstanding AML / Tax requirements
• Understand the risk factors of activity performed in the function and raise any possible undocumented risk in the function. Post which takes part of discussion with internal and external stakeholders to form controls to mitigate the risk, if required.
• Provide Coaching / Training to team member/members as appropriate and according to the specific needs of the individual and the group.
• Support Team leader in managing Team by providing support in managing SLA, Deadlines, Training, Huddles and Quality Issues.
• Drive, Suggest and Identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
• Conduct Floor Sessions for Team on Quality improvement, Risk Management, Update / Changes in process.
Governance & Risk
• Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
• Provide superior service, ensuring service and quality standards are met and minimise re-work
Education and Experience: • A Bachelors or Master's Degree in Business Or Finance Or Banking related discipline from a reputed College/University.
• Good working knowledge of Microsoft Office.
• 3-6 years' experience in Fund industry.
Soft skills and abilities:
• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills, both written and verbal
• Excellent attention to detail
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
• Able to maintain a high degree of accuracy and attention to detail
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to work to tight deadlines and follow process
• Basic understanding of relevant industry knowledge and commercial impacts
• Takes ownership of role, responsibilities and impact on the wider team
• Willingness to work in Rotational Shifts