Job Description

Senior Associate - CRM Operations Location - India About Us: Emeritus (part of Eruditus group) offers professional education programs in collaboration with top-ranked universities such as MIT, Columbia, Tuck at Dartmouth, Wharton, UC Berkeley and London Business School, to name a few. Using technology and curriculum innovation, Emeritus enables working professionals access high-quality education that will give them the skills needed to be future-ready. Emeritus\' global team includes 1,000+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai and Singapore. Role & Responsibilities: Lead all the execution customer conversion & promotions communications for a specific LOB Manage cross functional and geographical stakeholder management to deliver on the set campaign objectives Innovate on new campaign types and identify opportunities for increasing the deliverability Partner closely with both technical, and creative colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR. Anchor project briefs and serve as a SPOC for campaign execution and RCAs Develop, measure, and reach objectives and key results at pace without sacrificing quality. Skills & Qualification: 2-3 years of relevant work experience in CRM campaigns at high growth or technology companies. Experience working on CRM platforms like Pardot, Marketing cloud, Mailchimp or Hubspot Best-in-class communication skills with a proven ability to work directly with technical teams, and lead cross functional teams more broadly. An understanding and passion for recognizing emerging trends, creative excellence, and new technologies. Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In press: https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed- 113-million-investment-eruditus-big-deal https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-sta rtup-eruditus-in-113-million-fundraise/

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