Job Description

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. Thatxe2x80x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you donxe2x80x99t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.At Workday, we value our candidatesxe2x80x99 privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.About the Team Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.Our team promotes Workdayxe2x80x99s Core Values with xe2x80x98Employeesxe2x80x99 being the first of them. This is why we:
- Empower you to follow your desired career path & achieve professional and personal goals
- Encourage work-life balance and wellbeing
- Are proud to champion equal opportunities for everyone.We are a global team but that doesnxe2x80x99t stop our sense of collaboration, supportiveness and fun!About the RoleThe Collections Analyst is responsible for handling a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include: providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, results oriented, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.Job Responsibilities include but are not limited to:

• Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
• Interpret customer contract terms and billing schedules
• Analyze past due accounts, resolve reason for non-payment and recommend the best course of action to resolve the past due balances
• Assist in reconciling transactions and balances to maintain accurate accounts
• Assist in the monthly calculation of the bad debt reserve
• Maintain accounts receivable customer files and records
• Investigate and resolve customer queries
• Special projects as assigned

About You

• 3 + years of experience in Accounts Receivable or relevant customer facing experience

Our Approach to Flexible WorkWith Flex Work, wexe2x80x99re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday