Job Description

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Senior Associate, Client Processing, Team Lead

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We\xe2\x80\x99re seeking a future team member for the role of Senior Associate, Client Processing, Team Lead, to join our Client Activation team. This role is located in Pune - HYBRID.

In this role, you\xe2\x80\x99ll make an impact in the following ways:

• Provides quality support to clients with complex transactions and processes daily. Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Responds to client questions on the process and request and aids with issues that have been escalated by junior team members. Research and resolves complex operational or client issues.
• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams.
• Subject Matter Expert \xe2\x80\x93 Understand the process E2E and guide the team as the Subject Matter Expert on the multiple processes within the team and contribute positively to the various process improvement Initiatives.
• Responsible for the quality and completion of own and Team\xe2\x80\x99s work
• People Management - Lead a team of support staff and professionals, including coaching, performance management and Development.

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Education requirement \xe2\x80\x93 UG/PG
• Experience requirement - Overall 8+ years of experience, Minimum 3+ years in Team/ People Management
• Experience requirement \xe2\x80\x93 Experience in Client onboarding/ Investment Operations processes
• People Leadership requirement - Min 3+ years of handling 10+ staffs
• Flexibility to NAM shift (6 pm to 2:30 am)

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index

, Disability: IN \xe2\x80\x93 100% score * 100 Best Workplaces for Innovators, Fast Company

• CDP\xe2\x80\x99s Climate Change \xe2\x80\x98A List\xe2\x80\x99

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon