Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Associate- CIP Analyst.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement of existing processes in healthcare industry.
General Purpose:
This is an individual contributor role. The person is responsible for accurate management of accrual agreements between 3M and customer data in 3M authorized platforms.
Key Responsibilities:
Operations:

• Day to day review of actual agreements between 3M and customer data in ERP system.
• Changing data in the ERP system according to the companys strategy.
• Periodical agreements strategy implementation into ERP system upon business directions.
• Overall case and request management for basic to moderate inquiries up to closure.
• Serve as secondary level of support for business groups within Customer Operations upon business need.
• Creating accruals reports and other ad-hoc analysis related to Vistex Operations management in order to support business decisions.
• Recommendations for ongoing process improvements to drive efficiency and maximize value realization.
• Troubleshooting Customers Incentive Plan errors, and requests from stakeholders.
• Develop expertise on processes and on data governance.
• Maintain business group workflow, include follow-up with the business on missing fields, incorrect data and delays.
• Provide reports to assigned business teams to enable end-to-end visibility.
• Identify opportunities ti improve data quality and reduce cycle time.
• Responsible for escalation of issues if needed interaction is focused on answering routine questions directly related to the professional discipline, as well as exchanging factual information within an audience knowledgeable in the subject area.
• Continuous improvement of processes and Lean Six Sigma project participation.
• Other tasks assigned by the Supervisor.

Qualifications
Minimum qualifications

• A graduate Marketing or Business Administration, communication course is generally required.
• Good years of experience related to Pricing, Material Listing, Phase in Phase out or the like is required.
• Excellent communications skills both written and oral.
• Highly customer service and quality-oriented mindset
• Proficient research, analytical and problem-solving skills.
• Continuous improvement mindset.
• Advanced knowledge on MS Office
• Structured approach to effectively and efficiently planning own workload.
• Team oriented person who can focus on the details and ability to multitask.
• Knowledge ot VBA, Macros, excel formulas is an advantage.
• Knowledge of Salesforce, SAP, Vendavo platform is an advantage.
• Stable internet connection.

Preferred qualifications

• Experience in SAP, Salesforce, Customer Contract Management, Budget, Funds and Allocation Maintenance.
• Advanced Excel Skills (Macros, VBA).
• Advance Knowledge in Data Analytics

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact