Job Description

To process the payrolls by meeting the obligations such as TAT & accuracy levels as specified. To provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees salaries Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty To proactively seek learning opportunities to develop and maintain good knowledge of NGAs systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas. Main responsibilities Production Responsible For Processing And Meeting Targets Given For The Same Responsible For Second Level Verification Of Data If Required Providing Feedback On Quality Issues Found During Audits Responsible for timely escalation of production related issues Responsible For Maintaining Accuracy Prioritises, allocates and actions daily tasks to be accomplished to meet SLA To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines Calculates, prepares and transmits manual payments and third party disbursements Coaches and advises team members on Systems and PC usage Suggests ways in which systems and procedures can be improved to enhance the business. Updating Process Related Reports and Documents Compliances Ensuring ISMS Compliance Of The Team Adhering To Company Policies, Rules And Regulations Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process Adhering to Work Timings, Leave Schedules Key experience 2 years experience would be preferred PC Literacy - Word and Excel (Basic Level) Skills Good communication skills Commitment to achieve deadlines Learning Attitude

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