Job Description

- MO Claims

Job Title:

Senior Associate

Date:

Department:

MO - Trade Support - Claims

Location:

Chennai

Business Line / Function:

IFSO

Reports to:

(Direct)

AM Lead

Grade:

(if applicable)

Senior Associate

(Functional)

Number of Direct Reports:

Directorship / Registration:

Position Purpose

The purpose of the role is to manage claims process and provide a support function for Manager on reporting and client communication and provide the Administrator with an escalation support.

Responsibilities

Direct Responsibilities

Investigating Claims using Tradeflow, Aladdin and Intellimatch applications.

Cash Break Management and Control

Ensuring all Broker and Custodian relationships are managed effectively

Ability to priorities and understand the market risk

Ensuring compliance with agreed control framework

Quality check and validation of Administrator input

Demonstrate technical understanding in their role

Work within a team environment

Escalation Management

Spoke and Stake holders management

Support Manager as necessary and agreed

Client reporting preparation/execution/explanation related to claims

Wider market knowledge on all the segments related to trade managements

Proactive controls over the claims compensation process.

Market guidelines knowledge over - ISITC, TMPG and CSDR practices

Contributing Responsibilities

Working with Custodians and Brokers to resolve claim.

Working with the Client.

Clearing Cash Breaks.

Working together as a Team to achieve the same Goals.

Trade management and settlement knowledge over all listed products

Technical & Behavioral Competencies

Microsoft Office (Excel, Word, Internet)

Knowledge of financial markets

Knowledge of products (Equities, FX, Money Markets etc)

Knowledge on Settlements process of Equities, FX, Money Markets etc

Client Focus

Maximizing Team Performance

Managing Self & Others

Personal Effectiveness & Impact

Positive Behaviors

Improvement & Innovation

Commitment & Accountability

Commercial Focus

Quality of investigation and reporting

Accurate Analysis over the root cause of claim

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Client focused

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to inspire others & generate people's commitment

Ability to develop others & improve their skills

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

BNP Paribas