Job Description

DESCRIPTION

Job summary
Core Responsibilities

Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Maintain records of day-to-day work by updating trackers to reflect work done
If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information

Skills and Competencies

Strong written and verbal communication skills
Strong business communication skills - ability to communicate with internal/external stakeholders clearly and concisely
MS Excel proficiency - ability to mine voluminous data for specific detail according to instructions provided
Strong analytical skills - Ability to do high school level arithmetic
Familiarity with navigating the internet - research techniques on the internet and finding required information quickly

BASIC QUALIFICATIONS

Bachelor's degree in any discipline
German: B2 Level or above
Ability to dive deep into a problem, perform 'Root Cause Analysis' and identify constraints to recommend a solution - on this, we will test the candidate's ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information
Flexible with working schedule;
Ability to work overtime as dictated by business need;

PREFERRED QUALIFICATIONS

German: B2 Level or above Ability to dive deep into a problem, perform 'Root Cause Analysis' and identify constraints to recommend a solution - on this, we will test the candidate's ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available information Flexible with working schedule; Ability to work overtime as dictated by business need;