Job Description

:Senior Associate, Business AnalystAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world\xe2\x80\x99s financial system we touch nearly 20% of the world\xe2\x80\x99s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We\xe2\x80\x99re seeking a future team member for the role of Senior Associate, Metrics and Analytics Analyst to join our Insight Investment team. This role is located in Chennai, Tamil Nadu \xe2\x80\x93 HYBRID.In this role, you\xe2\x80\x99ll make an impact in the following ways:

• Provide technical guidance to IT colleagues.
• Provide a proactive and high quality second line support to the user community.
• Ensure support Service Now tickets are responded to within a timely manner.
• Manage the customer\'s expectations and ensure they receive regular updates on outstanding issues.
• Ticket escalation.
• Manage issues through to resolution.
• Update helpdesk tickets so others can see updates.
• Carry out root cause analysis.
• Undertake continuous improvement & small-scale enhancements/mini projects as requested.
• Create and update documentation as required.
• Ensure our Salesforce application is kept secure and adheres to our IT Security and Information Risk controls.
• Build and support Salesforce applications and customisations.
• Work with business users, business analysts and IT project managers to understand support tickets raised and deliver resolutions.
• Work with business users, developers, business analysts and IT project managers to understand business requirements and support tickets raised and deliver resolutions
• Work with IT colleagues to design software solutions to address these requirements within the context of the Insight systems architecture and current tool set.
• Facilitate the testing and release of software solutions and the handover of systems to support
• Engage with key stakeholders, users and user representatives to establish business drivers and derive functional requirements.
• Help develop solutions in accordance with Insight standards and deliver solutions that meet the existing Insight change management processes.

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Outstanding knowledge of Salesforce Lightning CRM.
• Completed and ongoing Salesforce certifications.
• Build and support Salesforce applications and customisations
• Able to configure and develop custom objects / apps using Salesforce.com
• Develop and implement high quality software to implement the design within the agreed scope, time and budget constraints of the project, and in accordance with the Insight standards, procedures and guidelines.
• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements, in particular using Flow and Process builder.
• Data manipulation and data load preparation in Salesforce.
• Experience of working in an asset or investment management organisation, with an understanding of business activities such as client agreements, trade processing, valuation, risk management, different asset types, portfolios, positions & holdings.
• Experience of working in Agile delivery teams using Scrum or Kanban.
• An intellectual and proactive problem solver with a sense of personal responsibility and the ability to own and manage complex deliverables, problems and issues through to resolution and delivery.
• Close attention to detail, with a keen curiosity and ability to ask questions to build understanding in order to solve complex problems.
• A resilient and adaptable attitude to support an agile approach in a risk averse, regulated and closely managed development environment.
• Must have worked for a Financial Services firm before

At BNY, our culture speaks for itself. Here\xe2\x80\x99s a few of our awards: * America\xe2\x80\x99s Most Innovative Companies, Fortune, 2024

• World\xe2\x80\x99s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

, Disability: IN \xe2\x80\x93 100% score, 2023-2024 * \xe2\x80\x9cMost Just Companies\xe2\x80\x9d, Just Capital and CNBC, 2024

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon