Job Description

Company DescriptionAbout Eurofins - the global leader in bio-analysisEurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.With over 62,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.Eurofins companies\' broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients\' increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world.Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).TITLE: Senior Associate - ITWORKING LOCATION: Bengaluru, Karnataka, IndiaAs a Senior Infra Support Specialist, you will be responsible for ensuring the deployments, infrastructure requirements and technical support of Eurofins\' in-house applications (mainly OSM) are managed in a controlled and effective way. You will work directly with application teams (mainly application functional support team, BAs, release management and automation team) and other inter dependent Infrastructure teams (Network, DBA, Storage/Backup, Monitoring, IT Operations etc.) to deliver the support functions and services. Your main assignments include;

• Implement/deploy (manual or automated) and support release changes adherent to the change management process.
• The point of contact for business/applications to get their infrastructure requirements done within the defined deadline.
• Meet the approved deployment schedule for applications with no defects.
• Provide Pre and Post deployment support to release managers on various technical aspects.
• Monitor system health and operational status and take corrective action as necessary to ensure compliance with SLA commitments.
• Work in a team to meet the deployment requirements for the application on time.
• Take responsibility to drive through all technical and functional issues towards closure (monitor end-to-end process).
• Work with multiple infrastructure teams to get the application infrastructure requirements done within SLA.
• Support the segregation project in coordination with inter dependent teams to meet program goals.
• Provide periodic pro-active infrastructure improvement measures to application team.

Other Assignments:

• Able to work extra/off hours as needs dictate.
• Performs other duties as assigned within infrastructure perspective such as monitoring, server support, drive meetings, outage calls, lead application infrastructure project etc.

Qualifications:Experience:

• Minimum 05 years\' experience in Product/Technical Support (L2) especially supporting Microsoft technologies.
• Bachelor\'s Degree in Computer Science/MCA or any other Bachelor\'s degree with the proper experience.

Technical Skills:

• Strong knowledge in application infrastructure projects, especially .Net based applications.
• Strong knowledge in IIS.
• Very good knowledge on Windows server administration (preferred 2016, 2019 & 2022).
• Good knowledge on SQL database administration (SQL 2017 and above) and basic knowledge on SQL development and maintenance.
• Hands-on experience with ticketing tools (preferred ServiceNow) and monitoring solutions like Solarwinds, Grafana etc.
• Good understanding and working experience in Azure cloud platform (Azure admin certification will be an added advantage).
• Good to have working experience with Infrastructure as a code (IaC).
• Working experience with ITIL concepts.
• Basic understanding of Infrastructure, Operations and Networking concepts.
• Basic understanding of DevOps concepts. Knowledge on DevOps tools like Octopus would be an added advantage.
• Basic knowledge of cloud computing (Azure is preferred).

Personal Skills:

• Ability to think critically and creatively to solve problems.
• Detail oriented and dedicated to quality work.
• Excellent attention to detail and quality.
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).

Additional InformationAll your information will be kept confidential according to EEO guidelines.

Eurofins