Job Description

Location:\xe2\x80\xaf Indore Job Level:\xe2\x80\xaf Senior Associate Shift : US PST timings Description: Ignatiuz is a leading provider of innovative technology solutions that empower businesses to achieve their goals.\xe2\x80\xafWe specialize in helping businesses achieve their goals through digital transformation, cloud computing, cybersecurity, and other cutting-edge technologies. At Ignatiuz, we believe in using the latest technologies to create innovative solutions that help our clients streamline their operations, reduce costs, and improve efficiency. Our team of experienced professionals has a wealth of expertise in business transformation, digital services, cloud computing, and security, and we are dedicated to delivering the highest quality solutions to our clients. Key Responsibilities:

• Respond to customer inquiries and technical issues via phone, email, or chat in a courteous and professional manner.
• Act as the first point of contact for customers seeking technical assistance.
• Diagnose and troubleshoot technical issues, offering effective solutions and guidance.
• Identify and analyze hardware and software issues.
• Troubleshoot problems with computer systems, software applications, and hardware components.
• Escalate complex issues to senior technical support staff as needed.
• Maintain accurate and detailed records of customer interactions and technical support activities.
• Document common issues and solutions to create a knowledge base for future reference.
• Stay updated on the latest product features, updates, and industry trends.
• Provide product-related information and training to customers.
• Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise.
• Collaborate with other team members and departments to resolve customer issues.
• Educate customers on application usage and best practices.
• Create user-friendly guides and tutorials as needed.
• Ensure the highest level of customer satisfaction through efficient and accurate problem resolution.
• Participate in quality assurance and improvement initiatives.

Skills required:

• High school diploma or equivalent; technical certifications or relevant degree preferred.
• Proven experience in a technical support or customer service role.
• Strong knowledge of computer systems, software, and hardware.
• Excellent communication and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Patience and empathy when dealing with customers.
• Attention to detail and strong organizational skills.

Job Type: Full-time Salary: 25,000.00 - 50,000.00 per month Benefits:

• Health insurance

Schedule:

• Night shift
• US shift
• Weekend availability

Experience:

• total work: 1 year (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Indore, Madhya Pradesh (Required)

Ability to Relocate:

• Indore, Madhya Pradesh: Relocate before starting work (Required)

Speak with the employer
+91 6260215773