Job Description

:OverviewLink Fund Solutions are looking to recruit a Senior Associate, FS APAC to support the growing fund administration business based in Vikhroli, Mumbai.This role is for Transfer Agency Team which include the functions like Dealing Service, Registrations, Settlements and Reconciliations.The incumbent needs to understand the laws of the region supported and perform day to day work in accordance to procedure set for an activity.The Senior Associate will serve as contact for inquiries from clients, consultants, and custodians.The Senior Associate troubleshoots problems, identifies trends and seeks opportunities for process improvements and enhanced reporting.The role needs to work in APAC Shift and there would be shifts starting at 02:00 AM ISTKey Accountabilities and main responsibilitiesStrategic Focus

• To ensure SLA for BAU activities are strictly adhered, maintain good working relationships with colleagues, collaborate with others to achieve the team\'s goals.

Operational Management

• Accurately process, record, review and complete various administrative operations in a timely manner including but not limited, Placing Dealing, Open Accounts of Clients, Update/Amend Client\'s personal information, Performing Settlement and Reconciliation for the activity on the account.
• Learn, Maintain and update relevant systems and data bases, participating in pre and post system testing for enhancements as required
• Understanding compliance and adhere to all legislative, procedural, industry, financial and client specific procedures, where relevant, to minimise risk and escalate non-adherence as per the escalation matrix.
• Understand the risk factors of activity performed in the function and raise any possible undocumented risk in the function. Post which take part of discussion with internal and external stakeholders to form controls to mitigate the risk, if required.
• Provide Coaching / Training to team member/members as appropriate and according to the specific needs of the individual and the group.
• Support Team leader in managing Team by providing support in managing SLA, Deadlines, Training, Huddles and Quality Issues.
• Drive, Suggest and Identify process improvements that positively impact efficiencies, quality standards and customer experience across the business
• Conduct Floor Sessions for Team on Quality improvement, Risk Management, Update / Changes in process.
• Participate as a positive member of the team and maintain good working relationships with colleagues, including cooperating with others to achieve the team\'s goals, providing support and assisting other teams across the business as required
• Complete mandatory training by the required due date and participate in training relating to changes in procedures, company policy, values, cross skilling and updates to tools and systems used by the business
• Provide superior service, ensuring service and quality standards are met and to minimise re-work
• Complete adjustments and investigations as appropriate and as instructed
• Work collaboratively across the firm to achieve the Goals of the team / company

People Leadership

• Work collaboratively across the firm to achieve the Goals of the team / company

Governance & Risk

• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

• Knowledge of Fund Administration and the regulatory environment
• A Bachelors or master\'s degree in Business Or Finance Or Banking related discipline from a reputed College/University.
• Good working knowledge of Microsoft Office. Knowledge of writing Macros would be of added advantage.
• 3 - 6 years\' experience in Fund industry, preferably in Transfer Agency operations.
• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills, both written and verbal
• Excellent attention to detail
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
• Able to maintain a high degree of accuracy and attention to detail
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to work to tight deadlines and follow process
• Basic understanding of relevant industry knowledge and commercial impacts
• Takes ownership of role, responsibilities, and impact on the wider team
• Willingness to work in Rotational Shifts which would start at 2.30 AM
• Excellent working knowledge of Microsoft applications (e.g., Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication
• The ability to work to strict deadlines whilst maintaining a high level of accuracy
• Proven ability to operate independently and take the initiative
• Basic understanding of relevant industry knowledge and commercial impacts

Desirable

• Advanced problem-solving skills and demonstrated ability to take initiative and critically analyse processes and procedures to identify areas for improvement, implement best practices and improved efficiency
• Strong attention to detail and organizational skills; ability to multi-task; self-motivated and team-oriented professional
• Must be systems-oriented, enjoy learning new investment strategies and be a self-motivated learner
• Strong communication skills and proficient computer skills (Microsoft Office Suite)
• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Prioritisation and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic, showing willingness to assist peers and take on additional tasks
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to work to tight deadlines and follow process
• Takes ownership of role, responsibilities, and impact on the wider team
• Thorough understanding of all fund administration activities including corporate actions, fund structures and resulting accounting entries
• The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs. In addition, as the role is part of a global team travel and flexibility to work outside standard hours may be required in this role.

About Us:MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.About the Team:We are a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

Link Group