Job Description

:

• Graduate with 15 +Yrs. Experience, minimum 8-10 years of experience in US Pension domain and team management.
• Should have knowledge / understanding of US Pension domain

• Thorough understanding of laws, regulations, and agency interpretations or opinions related to retirement benefit which includes product knowledge of 401(k) plans, 403(b) plans, and IRAs

• Excellent people manager, open to direction with positive collaborative work style & commitment to get the job done
• Must be able to effectively communicate with client through conference calls and e-mails
• Capability to conduct an appraisal discussion and assess different levels of performance and potential.
• Capability to communicate with large teams.
• Process Excellence Methodology
• Appreciation of the domain needs of the process and its key drivers
• Reasonable level of business perspective regarding the internal functioning of BPO/EXL
• Good networking capability and Client facing skills
• Maintain good rapport with customer and have regular communication with them
• Interpersonal, Analytical and Logical Reasoning

• Deep understanding of record keeping value chain with implications for advisors, plan sponsors, participants
• Understanding of at least 70% of the below aspects of the Retirement value chain:

• Participant Services:

• Privacy & Protection
• RAD Vance
• Admin Services

• Investment / Fund Admin
• Trading & Reconciliations
• Fund Line up Change
• Fund Research
• License & Commissions
• Billing
• Cashiering
• Account Reconciliations
• Reversals
• Plan Services

• Deconversions / Terminations
• Contracts / Funding Docs
• Fiduciary Advice
• Multi-Employer Plans / Pooled Employer Plans
• Remittance & Rollovers
• Compliance Testing & Reporting
• Audit Support
• Defined Benefits:

• Calculations
• Payment Setup
• Death Processing
• Maintenance
• Trust Operations/Deposits and other Special Operations
• QDRO
• Account Management
• Plan Configuration
• Strong understanding of retirement principles and cost drivers, and fluent with the changing landscape of record keeping process delivery

EXL Service