Job Description

and Requirements

About the Synopsys Software Integrity Group
Synopsys, Software Integrity Group, is named a leader for 2022 in the Gartner Magic Quadrant for Application Security Testing (AST), in recognition of our vision and ability to execute. Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk. Every business runs on software, and defects in software create risk. We've curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC. To find out more about Synopsys SIG, check out .

Senior Application Support Engineer (Staff Application Engineer)

Staff Software Engineers at Synopsys make an ongoing impact in three major ways: * They play an integral role in serving as the final escalation point in Support.

• They collaborate with Product Management and Engineering on cross functional projects to ensure the serviceability and usability of our products.
• They work closely with the extended field team to mentor and provide training and drive self-service and case deflection.

Responsibilities :

• Debug tough product issues with Technical Support Engineers by providing skilled consultative troubleshooting support, driving problems with Engineering when necessary.
• Act as the highest level of post sales technical resource which can be called upon when any issue of a technical nature arises.
• The nature of our support commitments requires that Staff Engineers respond quickly and efficiently to escalated customer issues,
• Effectively gather, organize and review problem details for immediate problem resolution or escalation to Engineering.
• Constantly drive product improvement by participating and sometimes leading the Field CX team. Provide structured feedback to Product Marketing and Engineering on product performance. Collaborate on enhancements and track implementation
• Work with Engineering to decrease defect resolution time by driving triage sessions with Engineering
• Assist the Support team to resolve issues that hold up defect resolution.
• Improve technical training material created during the Alpha phase of a readiness program, add troubleshooting, MBRs, and other necessary information, ensuring that the global team is enabled effectively.
• Staff Engineers are expected to provide mentoring and guidance on technical and non-technical issues as needs and opportunities arise. This may include one-on-one training sessions together with, standups, and "brainstorming" sessions on specific topics as needs arise.
• Serve as Knowledge Centered Service (KCS) promote by embracing the Knowledge Domain Exert (KDE) role.
• Participate and moderate Community Q&A

Main Requirements:

• Bachelor's in Computer Science or IT or related majors
• 10+ years experience in a customer support role
• 7+ years experience Docker, Kubernetes and/or Cloud services.
• Expertise in OO programming (ideally on C# or Java) or scripting (Python/JavaScript...)
• In-depth SQL knowledge and Database skills
• Networking proxies: SSL, SAML
• Good people skills, interacting with various stake holders while managing projects.

Nice to have

• Experience with SAST technologies (such as knowledge of Coverity or other tools)
• Experience with DevSecOps, Cloud technologies
• Experience with SCM systems GitHub, Gitlab, ADO, Jenkins .

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

Hire Type

Employee

Job Category

Engineering

Job Subcategory

Applications Engineering