Senior Analyst Data Support L2

Year Gurgaon, Haryana - Bangalore, Karnataka, India

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Senior Analyst- Data Support L2Location : Gurgaon (India), Bangalore (India), Monterrey (Mexico), Barcelona (Spain)Key Responsibilities

Provides supports to Offer Data ecosystem end users (all timezones) via servicenow tickets within standara SLA and at the right quality.

Accountable to communicate & resolve any queries/requests related to Offer Data.

Keep users updated with oncoming new functionalities & enhancements on Offer Data Platforms ( PIM,DAM,BSL,ODQ, RDM) via training & Yammer communications.

Document, maintains & updates Online Knowledge base pages with the current functionalities of offer data platforms.

QualificationsMandatory Skills/Requirement: * Is familiar with Support process working.

Strong troubleshooting and analytical skills: Can identify issues and risks, analyze and understand underlying causes, and devise appropriate action plans.
Able to communicate efficiently by listening and sharing information with internal and external customers.
Advanced Excel
Should be adaptive to flexible work timings / roster shifts

Good to have Skills: * Knowledge on PIM, DAM, BSL, ODQ.

Qualification:Bachelors (Graduation) degree from a recognized university with CGPA
6 (on 10)

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