Job Description

:Job Title: Senior Analyst-Branch OperationsFunction Unit: Wholesale Banking OperationsJob Purpose:To sustain better client servicing by way of exhibiting overall trade and banking expertise to support to customize cash and trade products in line with market demanding. To provide timely support to all regional business stake holders and to manage their expectation which should be in tandem with client expectation. To avoid any financial and reputational risk of the bank, it is highly required a seasoned and experienced wholesale banker to monitor, control and to regulate the process. To assist and support Specialist / Senior Specialist Branch Operations to achieve organisational goals as per KPI.Roles & Responsibilities:

• Responsible for overall management of operations involving Trade Finance, CMS, Clearing, Stock Exchange, and currency chest for branches in the location.
• Responsible for handling local bodies like clearing house, RBI, member banks, Tax authorities & other local authorities like municipal Bodies, Electricity Boards etc.
• Responsible for ensuring quick turn-around time and error-free processing of transactions.
• Responsible for Controlling the Function of SMEs (Subject Matter Experts) with regards to ECBs, FDI, ODI, and other FEMA issues for various Clients & Business.
• Responsible for monitoring the Customer Complaints and handling overall Escalations and undertaking steps towards Analysis of Root Cause and ensuring non-Recurrence.
• Ensure periodical Reporting / MIS to the Central Office to ensure Onward Submission within Timelines.
• Support RH to accomplish regional targets and goals. Criss cross branch management skill within the region.

Education Qualification:Graduation: B.Com (Bachelor in Commerce) / B.A. (Bachelor of Arts) / B.Sc (Bachelor of Science) / BBA (Bachelor of Business Administration / BCA (Bachelor of Computer Applications).Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / M.A. (Master of Arts) / M.Com. (Master of Commerce).Experience: 2 to 5 years of relevant experience.

IDFC FIRST Bank