Job Description

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What we offer

Customer Success is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

As a Senior Analyst, Technical, it will give you a tremendous opportunity to work with some of the capital market's largest players while developing a team delivering extraordinary operational services. Customer Success is composed of several organizations that handle the customer's journey at Nasdaq, all of which are aligned to this common goal: providing the best customer experience via extraordinary service for our growing customer base.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible health and financial wellbeing benefits, including dental, vision, & prescription coverage, 401K matching, tuition repayment or reimbursement options, paid vacation and parental leave, and more.
What you will do
In-depth, hands-on involvement directly with customers implementing the system.
Work directly with the customer project team implementing the system and assist them in implementing their users' requirements.
The technical consultant will then typically follow up with the users to test the implementation, achieve signoff, and continue to move the system toward release
Assist developers in understanding the API required to extend the system, add data to the system, and build interfaces between our and external systems.
Train users and customer developers on the basic use of the system, particularly with the technical setup
System installation, including Java JRE download and installation, relational database installation, data model installation and upgrade scripts, setup, and configuration of the event-driven framework, configuration of real-time market data feed, etc.• Work hands-on with the system, configuring it and testing that it meets the customer's technical requirements!
• Work with the business analysts, core development, or customer development to code prototypes of enhancements to ensure they will meet business requirements!
• Excellent social skills. The person in this role will spend significant amounts of time working closely with customers as well as training them, and persistence will be key to success.
• Willingness and ability to travel as required.
• Relevant technical experience of 3 years and above, preferably in the capital markets domain.
• Strong proficiency in written and spoken English.


Experience working in systems or technical analysis, preferably in the capital markets industry with software including Java, Spring boot, containerization skills, Spring, Swing, JDBC, RMI, J2EE, Linux, Oracle, Postgres, XML, Python, CI/CD tools.
Strong GUI and server-side development experience.
Excellent object-oriented analysis, design & development as well as fix skills
Knowledge of relational databases and SQL including working experience with Postgres and/or Oracle
Preference for domain experience in developing or implementing software in support of any or all of the following asset classes: credit derivatives, interest rate derivatives, equity derivatives, fixed income, or FX
Experience designing/building front-to-back capital markets trading systems will be especially valuable
Excellent user documentation & presentation skills
Our work arrangement is hybrid. You will be coming into the office just 2 days per week.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.