Job Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.Job overview and responsibilitiesUnited Digital Technology is focused on managing the risk profiles of suppliers, especially in the areas of security, data protection, SLAs, financials, and their ongoing stability. United Digital Technology requires effective supplier risk & performance management to support the growing application and Infrastructure landscape.Overall, effective Supplier Performance Analyst - Supplier Management in Digital Technology requires a broad range of skills and knowledge, including technical expertise, risk management skills, contract management skills, relationship management skills, data analysis skills, communication skills, and industry knowledge. To effectively manage supplier performance in Digital Technology, it is essential to have a strong understanding of the Digital Technology landscape, including hardware, software application services, networks, and cloud services.The Supplier Performance Data Analyst role will be responsible for analyzing data specific to vendor performance, relationships and vendor risks as defined by Digital Technology. This role will measure data to ensure vendors meet performance expectations, operational standards, and meet budget targets. To be successful in this role, one must be detail-oriented and adept at multitasking effectively as well as demonstrate exceptional analytical, problem-solving, data analysis negotiating and decision-making skills.

• Supplier Performance Evaluation, conducting regular assessments of supplier performance using established metrics and KPIs
• Provide actionable insights to relevant stakeholders
• Collaborate with cross functionall teams to set performance expectations and improvement targets
• Monitor key performance indicators for vendors, flagging any deviations for review
• Risk Assessment & mitigation, Assist in evaluating vendor risk profiles by gathering and analyzing data on operational stability, financial health, and regulatory compliance
• Identify and assess potential risks associated with supplier relationships, specifically around reliability, resiliency & continuity of operations from digital technology suppliers
• Develop risk mitigation strategies and action plans to minimize the impact of identified risks
• Monitor and report on the effectiveness of risk mitigation measures
• Stakeholder Management, Maintain open and productive communication to foster positive relationships with key stakeholders
• Address performance issues promptly and professionally, working with business owners & suppliers to implement corrective actions
• Assist in contract review to ensure alignment with performance expectations
• Assist in evaluating supplier satisfaction of internal stakeholders through processes such as balanced scorecard, testimonial management, performance interviews, etc
• Data Analysis and Reporting, Compile and analyze data related to supplier performance and risk factors
• Generate regular reports and dashboards to provide insights to management and stakeholders
• Present findings and recommendations to senior management and relevant stakeholders
• Continuous Improvement, Identify opportunities for process improvements in supplier management and risk assessment process
• Collaborate with stakeholders to develop and implement best practices

• Bachelors degree in Information Technology or Business or equivalent experience, education, or training, Business or Supply Chain Management
• 4+ years IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Strong analytical and problem-solving skills
• In-depth knowledge of risk management principles, supplier assessment methodologies, and regulatory compliance
• Proficiency using risk management software and tools
• Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesnt misrepresent him/herself for personal gain
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Master's degree in Data Science and Analytics, strong background in data analysis, statistical analysis, and data visualization, Business or Supply Chain Management, Finance or Accounting, Contract Management, Risk Management
• 3 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training
• Experience with vendor management tools
• Experience participating on cross-functional teams
• High proficiency MS eco system
• Proficiency in ServiceNow to develop reports
• Proficiency developing dashboards using various tools like Spotfire, Tableau, Power BI
• Familiarity with supply chain management software and procurements systems
• Understanding of financial statements and the ability to assess supplier financial stability
• Knowledge and understanding of (COOP) and disaster recovery plans

United Airlines