Job Description

:OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.Ready to redefine air travel? The journey starts here, with you at SITA.As a Senior Analyst Service Level & Supplier Mgmt, you will support the SITA\xe2\x80\x99s movements worldwide, assisting with GEO specific requirements to fulfil and respond to RFP\xe2\x80\x99s, Bids, projects and Incidents of various natures and customers.What will you do:

• Support the movement SITA hardware globally
• Support SITA requesters with quotations for Shipping, Bids, RFPs\xe2\x80\x99
• Ensure compliance with Global Trade policies and restrictions
• Monitor Global Deployments with third party suppliers
• Maintain SITA Logistics Reports and Tools
• Third party invoice processing including error checking and resolution
• Investigate and assist with issues impacting services globally.
• Monitor and report Supplier Performance against agreed KPIs\xe2\x80\x99.

QualificationsEducation and Professional Qualifications

• Educated to degree level or equivalent work experience
• ITIL Foundation Certificate (preferable)

Experience

• Global Logistics, Shipping, Supplier Management
• Ideally experienced in Telecommunications or Services industry

Knowledge and Skills

• Global Geography
• Fluent verbal and written communication skills in English
• Knowledge of ITIL and Service Management practices and procedures
• Competent in Microsoft packages, especially excel

Profession Competencies

• Attention to detail
• Time Management
• Prioritization skills

SITA Core Competencies

• Adhering to Principles & Values
• Creating & Innovating
• Customer Focus
• Results Orientation
• Teamwork
• Communication
• Impact & Influence
• Leading Execution

WHAT WE OFFER:
SITA\xe2\x80\x99s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:\xf0\x9f\x8f\xa1 Work Flexibility: Work from home up to 2 days/week (depending on your Team\'s needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
\xf0\x9f\x8c\xbf Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
\xf0\x9f\x9a\x80 Professional Development: Unleash your potential with our training offers via Coursera!
\xf0\x9f\x8c\x8e Flex-location: Benefit for 26 working days from anywhere around the world each year!
\xf0\x9f\x99\x8c\xf0\x9f\x8f\xbd Competitive benefits according to the local marketSITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process

SITA