Job Description

:As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Career Level - IC3Responsibilities:The main role of a Support engineer is to troubleshoot and resolve highly complex technical/functional problems. The key skills put to use on a daily basis are - high level of technical and functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.Education & Experience:
BE, BTech, MCA or equivalent preferred. Other qualifications with adequate experience may be considered.6+ years relevant working experience##Functional Knowledge & Skills:
Must have good understanding of the following Oracle eBiz Supply Chain Management 12.2.10 capabilities.
We are looking for a functional person who has real-time hands-on functional/product experience; and/or worked with L3 level support; and/or having equivalent knowledge.Technical & Analytical Skills (Required)

• Proficiency in SQL. Good knowledge expected in at least one of the following Fusion technologies: ADF, BPEL, ODI, SOA, FBDi, Reporting Tools
• Good understanding of at least one database platform (Oracle, SQL Server, DB2).
• Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
• Detailed Functional and technical knowledge of more than one module in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite: OM/Pricing/Shipping/OPM/Costing/AR

# Personal Attributes:
1. Self driven and result oriented
2. Strong problem solving/analytical skills
3. Strong customer support and relation skills
4. Effective communication (verbal and written)
5. Focus on relationships (internal and external)
6. Strong willingness to learn new things and share them with others
7. Influencing/negotiating
8. Team player
9. Customer focused
10. Confident and decisive
11. Values Expertise (maintaining professional expertise in own discipline)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys coaching/knowledge transfer ability
16. Values and enjoys teaching technical coursesNote:
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
The position is based out of Bangalore/Hyderabad/Noida, the candidate should be willing to relocate to either Bangalore/Hyderabad/NoidaQualifications displayed in the job posting
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical levelAbout Us:As a world leader in cloud solutions, Oracle uses tomorrow\'s technology to tackle today\'s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone\'s voice is heard, we\'re inspired to go beyond what\'s been done before. It\'s why we\'re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We\'ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We\'re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans\' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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