Job Description

Ideal Profile:

- Minimum 6+ years of IT software industry experience. Out of the 6 years required, at least 3 years in PMO in technology services environment

- A communication expert in all facets - written, verbal, and spoken who can frontend on calls. Excellent grammar, editorial skills with understanding of adherence to firm style guide and communication protocols

- Good interpersonal skills. Good team player with experience working in virtual teams.

- Fast learner, ability to comfortably operate in a fast paced environment

- Must be disciplined; ability to influence others to follow the process

- Must be organized & self-motivated

- Must have client-facing experience (preferably US clients)

- Basic knowledge of business development practices in a professional services firm

- Proactively identify risks and issues on project, helping team to develop risk management and issue management plans

- Develop and manage plans to address project strengths, weaknesses, opportunities and threats

- Analysis of project data to produce management information and identify and deliver continual improvement

- Working knowledge of SDLC, Project Management Lifecycle, Software Contracts lifecycle. Experience of working on Performance KPIs (project health).

- Working knowledge of Software Contracts lifecycle and steps involved - MSA, SOWs, POs, timesheets, invoicing, Reporting, and such.

- Well versed with creating reports and deriving inferences from data analysis

- Strong MS Office skills, especially Excel and PowerPoint, and familiarity with integrating various technologies

- Ability to see the big picture and quickly adapt to changing business priorities.

Roles & Responsibilities:

Client relationship management

- Be single POC for assigned accounts for general project coordination

- Client communication - reports

- Client visit management

- Building strong client relationships & Establishing clear lines of communication

- Taking regular feedback from clients, getting client issues resolved, & ensuring 100 percent client satisfaction. Work on capturing and publishing Customer Satisfaction Score.

- Monthly and quarterly business review (QBR) reports

- Monthly, quarterly, and annual reports for support tickets, hours, and other metrics that need to be derived from different sources

General PMO Responsibilities:

- Onboarding / offboarding process ownership and maintaining reports/ trackers.

- Revenue assurance (by various ways such as ensuring new resources get billable asap; replacements get filled before existing resource leaves, etc.)

- Timesheet management; Project code creations. Monthly timesheet coordination with project teams, and reporting to respective client managers

- Meeting facilitation along with tracking meeting notes, timely and diligent follow-ups

- Open Position Requirements creations, allocations, maintain resource tracker. Sending weekly reports to client and internal stakeholders.

- Coordinate and track client interviews. Help new associates with interview process

- Maintain bench or potential bench and work with delivery heads for their allocation

- Asset management for the account

- Travel coordination

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