Job Description

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Job Summary
The goal for the Operations Research Center of Excellence team is to leverage the applied research methodology, deep understanding of operational processes and advanced tools/technology to identify, monitor, enhance and measure business value in operations and capabilities. The Sr Analyst provides designated analytical services and solutions to business operations in the following areas: Operational Intelligence, Decision Science, and Process Improvement. The Sr. Analyst independently designs and deploys analytical solutions and services, leveraging various tools, technologies and processes.

Essential Job Functions• Business Understanding and Problem Formulation: Work closely with designated business area leaders and stakeholders to understand their business objectives, operational processes, performance measurement, and decision-making mechanisms. Able to use analytics to identify use cases that drive potential business value
• Domain Knowledge: Develop domain knowledge in one or more areas. Domains include but are not limited to: care center, collections, fraud, delivery operations, back office operations, digital and non-digital capabilities, data sources and definitions, BI-related tools, processes and technology, reporting, dashboards, visualization, process improvement, applied research methodology, etc.
• Project Delivery: Proficient in design and delivery in one or more of the following areas:
• Operational intelligence: Develop, deploy and maintain solutions such as reporting, on-going monitoring and alerts, BI dashboards, and self-service analytics and visualization tools by leveraging various tools, technologies and processes.
• Decision Science: Conduct scenario analysis, risk analysis and cost/benefit analysis and leverage other advanced techniques such as scenario planning, simulation, optimization, and forecasting. Provide guidance, risk assessment and recommendations to business partners and leadership to ensure sound decision-making.
• Process improvement: Through process mapping and data analysis, identify process improvement opportunities in business operations. Work with business leaders/stakeholders to implement new processes and measure the outcome/business value.
• Collaboration: Understand priorities and communicate progress and status to key stakeholders. Present results to key stakeholders and leadership. Independently deliver projects for different business functional areas, such as Customer Care, Collections, Capabilities, Delivery Operations, etc.
• Continuous Learning: Demonstrate ability to be a self-starter and critical thinker. Learn new skills as required or provided by the team. Demonstrate a passion for using data & analytics to solve business problems and improve operational efficiency.


Reports to: Manager, Sr. Manger or Director
Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.
Direct Reports: N/A

Minimum Qualifications:• Degree Required: Bachelor's degree or equivalent experience
• Area of Study: Statistics, Mathematics, Operations Research, Industry Engineering, Business, Management, Economics, Finance, Science, Engineering, any course work with emphasis on data, analysis, information technology, quantitative skills and critical thinking.
• Years of Work Experience Required: 5-8 Years
• Type / focus of work experience required: Experience in business, operations, engineering, manufacturing, science, research, call center or non-profit. Proficient with data analysis, SQL, rational databases, basic statistical analysis and business problem formulation.


Preferred Experience:• Degree Preferred: Bachelor's or Master's degree.
• Area of Study: statistics, mathematics, operations research, industry engineering, business, management, economics, finance, science, engineering, social studies, psychology, etc.
• Years of Work Experience Preferred: 5 to 8 Years
• Type / focus of work experience preferred: Financial services, retail industry, care center operations. Hands-on experience with data management, data manipulation, data analysis, BI reporting, or statistical analysis.

Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled--both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay(TM) buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express Credit Card and Bread SavingsTM products.
Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.


Job Family:
Data and Analytics
Job Type:
Regular