Job Description

IntroductionCUSTOM DATA FEEDS

• Owning the end-to-end process of producing and delivering data to 30+ clients.
• Managing the Global Custom Data Product tool used to provide bespoke data solutions to clients.
• Assisting the account management and business development teams with the availability of data and feasibility of deliverables requested by different clients.
• Supporting and propelling business development by providing sample datasets and indicative pricing.
• Validating the contracts and expediting contract work by working with the Legal team.
• Liaising with cross functional teams to resolve client issues.
• Connecting with the Finance team on a monthly basis to track custom data feeds revenue.

• Ensuring seamless delivery of The EIU\xe2\x80\x99s content (data, reports and metadata) to clients all around the globe.
• Helping to migrate clients from the current, legacy system to TEG\xe2\x80\x99s CURA platform.
• Gather, manage, and prioritise client requirements and queries.
• Communicating with clients to understand pain points and resolve them.
• Partner with internal engineering and other teams for coordination and planning while working in the Kanban framework.
• Communicating with all hierarchies to stay on top of progress and status of issues.
• Documenting important business processes.
• Help other teams by taking ad-hoc responsibilities.

• Helping the AMs and BDMs onboard clients by providing the necessary documentation and getting on calls, when needed.
• Setting up accounts for access to our API service.
• Troubleshooting API-related complaints and problems our clients report.
• Documenting the resolution to a problem reported on the API page in Confluence.

The Economist Group