Job Description

:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Wexe2x80x99re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process Overview*Enterprise Payments Technology xe2x80x93 Global Business Services team is involved in Architecture, Development & Testing. Applications in EPT provide critical services to our customers and clients such as Zelle, that enables person to person payments, Digital Wallets, Debit Card Purchase, Bill Payments, Merchant Acquiring, International and Domestic Remittances, Mortgage Payments, Scheduled Transfers. It also supports capabilities for Card Management, External Account Management and Settlement. The EPT team is playing a crucial role in transformational initiatives and maintaining digital payments change. In Payments we are moving with API first approach. We are transitioning to Continuous Integration and Deployment using the Horizon Platform and focused on test automation using SOATest. Team here is involved in executing strategies like NEVER DOWN, and Payment Simplification. Platform Stability as part of Never Down is also a focus area due to the need for high availability of the payments platform for our customers. It is also engaged in a POC for containerization using OpenShift. The India team is spread across 4 locations in India - Chennai, Gurugram, Hyderabad and Mumbai. Continuous Innovation is our motto, with over 100 patents, multiple Opex process improvements to its name. At the same time, we are a highly engaged an motivated team that believes in having fun while working.*Provide analytical, administrative support within an internal control environment. Responsible for assisting in the execution of the Operational Risk Program for the Line of Business. Assist team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigation plans. Acts as an ambassador of the risk culture. Typically have 2 to 4 years of risk management.Resource who have previously done enterprise application development or at least obtained the strong level of education in information systems/application development that provides for a full understanding of distributed enterprise applications xe2x80x93 the components, the lifecycle, etc. .Responsibilities*

• Host or attend multiple daily, weekly, and monthly touch point meetings to identify delays in deliverables and escalate as required to the management team.
• Manages all surveys, audit questionnaires, quality assurance, business continuity and all the other mandatory deliverables required to maintain all of our AITs in good standing. Works closely with Dev managers to understand applications end to end applications and maintain all the needed artefacts on SharePoint including making updates based on the latest developments
• Work with app teams to document Go-to-Green plans and follow thru for completion
• Identify compliance requirement changes early enough to help app teams to plan and meet the new deliverables.
• Identify, collect and store all milestone deliverable artifacts to assist in future audits
• Superior verbal and written communications skills, including the ability to synthesize complex information to distill and deliver a concise, salient message suitable to any audience from developers to senior executives and auditors.
• Experience working in corporate risk management, compliance or governance organizations and familiar with the needs, concerns and primary drivers of activities.
• Provide guidance to partner organizations on risks or risk potentials in their space.
• Manage identification and tracking of identified risk using established company standard tools and processes.
• Identify gaps in existing processes and systems, create audit reports, suggest solutions, test and accept the solution provided by partner teams
• Proactively engage partners to aid in driving out the identified risks to mitigation and elimination, documenting best practices and lessons learned
• Work closely with the Technical Delivery Manager, upstream and downstream application teams and other partners in identifying end to end data lineage and/or root causes of problems
• Supporting the implementation of Bank of Americaxe2x80x99s Risk Framework and enables strong operational risk management xe2x80x93 identify, escalate and debate risks across responsible business units.
• Participate in risk assessments to identify the incremental risks if any for the existing business and technology processes where required.
• Help to drive Enterprise Operational Risk initiatives (eg: Strong Risk Management).
• Contribute to the preparation of materials for Governance/ meetings (Appropriate Regional SLT, Audit, Compliance, BCMR, Op Risk, Op Loss review meetings and departmental Key Risk Review). Participate when required.
• Support the Issue Management process including but not limited to:
• Reviewing the quality of documentation of various compliance activities adherence to divisional and departmental policies and guidelines
• Supporting regular and ad-hoc status reporting of Compliance deliverables
• Develop operational understanding and capability for use of Risk and Control tools (SharePoint, RISE, CMS, CPT, Archer, Access Review tools and others)
• Preparing relevant risk and control procedure documentation for reference and use by the Risk and Control team and application contacts, where required.

Requirements*Education*

• BE/MCA

Certifications If Any

• Preferably Certification such as CISA, CISSP, CISM, CBCP.

Experience Range*

• 6 - 9 Years

Foundational skills*

• Strong analytical skills & communication skills
• Above average written communication skills including documentation of findings
• Prioritization and ownership of critical issues
• Strong work ethic and team focus
• Ability to work independently and within a team
• Interpersonal skills to interact in team environment and foster partner relationships
• Demonstrated understanding of the importance of business ethics
• Must be able to easily adapt to change
• Must be able to maintain professional demeanor in times of high stress
• Strong presentation skills

Desired skills

• SharePoint

Work Timings*

• 12.30 PM to 9.30 PM IST (Need to be flexible as per business need)

Job Location*

• Chennai, Hyderabad, Mumbai

Bank of America