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You will support our SAP ERP Release and Change Request in the daily operations and continuous improvement of the ITIL based processes for the global SAP ERP system landscapes of the Merck Group. Focus will be the area of Release Management.
Therefore, you will be responsible for the yearly release planning, the detailed scheduling of release activities and actual deployment of release bundles into the QA and productive environments of various SAP systems.
As contact partner for the business key users and SAP application specialists you will support them in all relevant questions related to the ERP Release and Change request. By conducting periodic trainings and information sessions you ensure transparency of our processes around the globe.
You will participate in operative planning, leading, execution of Change Advisory Boards (CAB) and Change Control Boards (CCB)
You will be tracking and ensuring transparency of change requests in Life Cycle
Following our continuous improvement concept, you will identify potential improvement areas and design & implement solutions.
You will participate in projects from Change and release perspective and extend and adapt our support processes and the tools in use.
All this should be done in close cooperation with the Change Request and Test Management. You will also have to gain knowledge in that areas to be able to be a backup for vacation and sick leave times.
You will participate and execute the communication and alignment with international stakeholders through various channels (e.g. sharepoint, emails, meetings, EVA Rooms):
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