Job Description

Key Responsibilities:

• Initiate communication with customers to request and arrange payments promptly, using tact and professionalism.
• Follow up on a regular basis with the customer until a payment resolution is received. Escalate to the Manager if/when problems or concerns arise.
• Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA.
• Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders and at customer side (Dispute Management)
• Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement.
• Independently perform root cause analysis on customer issues.
• Communicate and coordinate with internal departments to address any outstanding payment issues or customer concerns.
• Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
• Issue collection and lawsuit letters as necessary, adhering to legal guidelines and employing persuasive language when appropriate.
• Assist in handling special projects assigned by the management, utilizing problem-solving skills and attention to detail.
• Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets.

Requirements:Required Education and Experience:

• A bachelor\'s degree in accounting or finance.
• 4 to 6 years of experience in collections for a global organization.
• Strong knowledge of accounts receivable and collections best practices.
• Excellent communication and negotiation skills.
• Detail-oriented and organized with a strong focus on accuracy.

Desired Experience:

• Experience working with ERP software, NetSuite and Quadient AR preferred.

Work Schedule:Monday through Friday from 2 PM to 11 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days\xe2\x80\x99 work from office at Hyderabad.EEO StatementCendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn\xe2\x80\x99s employees to perform their job duties may result in discipline up to and including discharge.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cendyn