Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. Wexe2x80x99re building a more open world. Join us.Senior Air Partner Solutions SpecialistIntroduction to the teamTravel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.Make an Impact!The Senior Air Partner Solutions Specialist role sits on the Trips Partner Solutions team in the Travel Partnerships and Media (TPM) division of Expedia Group. This team provides day-to-day operational support for commercial airline partners and internal teams such as managing configuration, investigation, and content management. In this role, your technical expertise and passion for air operation services will be key to improve the experience of our travelers and travel partners.In this role, you will:

• Issue Management: Perform in-depth research and investigation of complex air issues and drive root cause analysis to issue resolution.
• Troubleshooting: Troubleshoot price changes and reviewing competitive air content/pricing analysis report.
• Cross-functional Collaboration: Work closely with various teams, including Product Management and Technology, to handle escalations, inquiries, and new initiatives, while supporting the rollout of new features and products.
• Strategic Support: Assist in achieving the strategic goals of the air business for the region and support specific in-country projects and workflows to enhance air fulfillment performance.
• Data Analysis: Research and analyze data trends to improve customer experience and reduce costs, providing continuous feedback to internal customers through meetings and reports.
• Fare and Pricing Management: Ensure new and adjusted fares are correctly integrated into booking systems, advise on fare development, and identify discrepancies in pricing logic to maintain accuracy.
• Training and Documentation: Establish and document processes, develop workarounds, train others on specific processes, and mentor analysts by providing direction on critical issues.
• Operational Efficiency: Maintain a high level of detail in all tasks, perform effectively in a self-directed environment, troubleshoot issues, and review competitive pricing to ensure operational efficiency.

Experience and qualifications

• Experience: 6+ years of experience in air operations, fare management, or a similar role within the travel or airline industry.
• Technical Skills: Expertise in Global Distribution Systems (GDS), fare filing, and pricing technologies, a must. Experience writing and using SQL preferred.
• Communication Skills: Outstanding verbal and written communication skills to effectively collaborate with cross-functional teams and present findings to stakeholders.
• Problem-Solving Abilities: Excellent problem-solving skills to identify and resolve complex issues related to air operations and fare management.
• Attention to Detail: Impeccable attention to detail to ensure accuracy in fare integration and operational processes.
• Industry Knowledge: Expert knowledge of airline fares, optional services, and industry best practices.
• Project Management: Experience in managing projects, coordinating training sessions, and developing process documentation.
• Self-Directed Work: Ability to perform effectively in a self-directed work environment, managing multiple tasks and priorities.

Accommodation requestsIf you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.Expedia Group's family of brands includes: Brand Expediaxc2xae, Hotels.comxc2xae, Expediaxc2xae Partner Solutions, Vrboxc2xae, trivagoxc2xae, Orbitzxc2xae, Travelocityxc2xae, Hotwirexc2xae, Wotifxc2xae, ebookersxc2xae, CheapTicketsxc2xae, Expedia Groupxe2x84xa2 Media Solutions, Expedia Local Expertxc2xae, CarRentals.comxe2x84xa2, and Expedia Cruisesxe2x84xa2. xc2xa9 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Employment opportunities and job offers at Expedia Group will always come from Expedia Groupxe2x80x99s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youxe2x80x99re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is .Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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