Job Description

Responsibilities:The position is responsible for the processing & invoicing of surgery orders. This includes but not limited to the collection of POs utilizing PO Process Guidelines, order updates/corrections, releasing holds and ensuring the order invoices accurately and in a timely manner. This also includes use of company portals for order entry (SAP), Dispute Management & AR resolution for surgery orders as needed. Strong communication skills with the sales team and the customer is huge for your success in this position.Position Functions-Partner with the sales team to ensure progress is tracking throughout the period with order closing.-Be proactive and request purchase orders from facilities to prevent aging.-Strive to close each period with current orders (30 days or less).-Consistently demonstrate/ improve your working knowledge of all processes and requirements to complete tasks.-Assist in order processing from initiation by the sales team to invoicing including but not limited to correcting errors in appropriate systems. Anything holding up the collection of a PO or invoicing of the order.-For internal audits, must ensure PO integrity is attained with order accuracy, to include PO, product and pricing. Strive to be 100% compliant-Assist in resolving AR issues by researching inquiries and requesting credits/rebills when needed.-Provide excellent customer service and professional communication for internal and external customers.-Communicate challenges and wins to sales leaders on a regular cadence including but not limited to Weekly updates-Plan and communicate coverage for absences as needed-Participate, coordinate and support field initiatives-Lead and/or participate in process improvement pilotsEducation: Graduate/ PostgraduateExperience:Minimum of five (5) years sales support and customer interactionCompetency:Approachable and strong communication skills.Professional, tactful and diplomatic.Ability to work without supervision. Resourceful.Customer service oriented. Responsive.Problem Solver/StrategistArticulate, both written and verbal.Microsoft Office.AdaptableSAP/CRM, is a plus - Stakeholder managementLocation: Pune (US Shift Initially for 5 months then UK Shift)Competences: LANGUAGE SKILLS:Ability to read and/or comprehend written and oral instructions, correspondence, and memos. Ability to edit, and in some cases, prepare first draft of letters, memos, etc. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Travel Requirements:
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Smith & Nephew