Job Description

:xe2x9exa2 Available to work in 24X7 capability.xe2x9exa2 Install, configure, and Administer Oracle WebLogic Serverxe2x9exa2 Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.xe2x9exa2 Good WebLogic troubleshooting skills.xe2x9exa2 Worked on WebLogic upgrades and patching.xe2x9exa2 Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.xe2x9exa2 Good communication and customer management skills.xe2x9exa2 At least 7 plus years of experience with Oracle WebLogic Administrator/Consultant/Support Engineerxe2x9exa2 BE/BTech and/or MS in Computer Science or equivalent preferredxe2x9exa2 Oracle WebLogic / SOA / OCI Certification - Preferredxe2x9exa2 Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!xe2x9exa2 Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.xe2x9exa2 Sharp technical troubleshooting skills.xe2x9exa2 Good understanding of support processes.xe2x9exa2 Ability to manage escalated technical situations & develop action plans.xe2x9exa2 Ability to spot proactive services that benefit of customer.xe2x9exa2 Ability to facilitate issues with Development and Support.xe2x9exa2 Strong analytical skills.xe2x9exa2 Some travel may be required. Detailed Description and Job Requirementsxe2x9exa2 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. xe2x9exa2 A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.xe2x9exa2 As an Advanced Support Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.xe2x9exa2 You should be highly experienced in some Oracle products and several platforms that are being supported.xe2x9exa2 You will be expected to work with only general guidance from management while advising management on progress/status.xe2x9exa2 Job duties are varied and complex utilizing independent judgment. May have project lead role.xe2x9exa2 Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.Career Level - IC3Responsibilities:xe2x9exa2 Available to work in 24X7 capability.xe2x9exa2 Install, configure, and Administer Oracle WebLogic Serverxe2x9exa2 Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.xe2x9exa2 Good WebLogic troubleshooting skills.xe2x9exa2 Worked on WebLogic upgrades and patching.xe2x9exa2 Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.xe2x9exa2 Good communication and customer management skills.xe2x9exa2 At least 7 plus years of experience with Oracle WebLogic Administrator/Consultant/Support Engineerxe2x9exa2 BE/BTech and/or MS in Computer Science or equivalent preferredxe2x9exa2 Oracle WebLogic / SOA / OCI Certification - Preferredxe2x9exa2 Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!xe2x9exa2 Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.xe2x9exa2 Sharp technical troubleshooting skills.xe2x9exa2 Good understanding of support processes.xe2x9exa2 Ability to manage escalated technical situations & develop action plans.xe2x9exa2 Ability to spot proactive services that benefit of customer.xe2x9exa2 Ability to facilitate issues with Development and Support.xe2x9exa2 Strong analytical skills.xe2x9exa2 Some travel may be required. Detailed Description and Job Requirementsxe2x9exa2 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. xe2x9exa2 A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.xe2x9exa2 As an Advanced Support Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.xe2x9exa2 You should be highly experienced in some Oracle products and several platforms that are being supported.xe2x9exa2 You will be expected to work with only general guidance from management while advising management on progress/status.xe2x9exa2 Job duties are varied and complex utilizing independent judgment. May have project lead role.xe2x9exa2 Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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