Job Description

Role: Senior Administrator & Research Assistant


Location: Bangalore, India


Job type: Full time, Permanent - Hybrid

About QS



QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people.



Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers.



Headquartered in London, QS has over 650 employees globally with offices in 14 different countries, including Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

What inspires us?



At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.



Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.



At QS, you'll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

The Role



For the role of Senior Administrative and Research Assistant, we aim to enhance our operational effectiveness and strategic decision-making within our sales and business development teams. This pivotal role supports our executive director and team, offering a blend of administrative expertise, strategic research, and customer engagement. Ideal candidates are proactive, meticulously organised, and possess a keen analytical mindset to support our growth and operational efficiency. Below is the detailed job description for this dynamic position:

Role responsibilities:



In this dynamic role, the candidate will be an essential part of the executive director's team, offering vital support and resolving matters early on. The position is perfect for someone who thrives in a fast-paced environment.


• Strategic Support: Act as a vital aide to the executive director, providing comprehensive sales and administrative support to enhance strategic decision-making and operational efficiency across the business development team.
• Pipeline Management: Oversee and refine the opportunity pipeline, ensuring it is up-to-date and effectively managed. Proactively engage with the sales team and clients to expedite the closing process, fostering an environment of urgency and efficiency.
• Research and Insights: Conduct thorough market research to identify potential prospects and valuable contacts through various sources, including the internet, publications, and industry reports. Continuously monitor market trends, competitor activities, regulatory changes, and institutional insights to inform strategic planning and positioning.
• Proposal Development: Skillfully prepare and follow up on proposals, quotations, and booking forms for prospective clients, ensuring clarity, precision, and alignment with client needs and company standards.
• Customer Engagement: Provide exemplary customer service for confirmed orders, acting as a liaison between clients and delivery teams to guarantee outstanding support and satisfaction.
• Competitive Intelligence: Gather and analyse market intelligence, offering actionable insights on competitors, industry trends, and regulatory changes that may impact the business.
• Operational and Administrative Support: Offer extensive administrative assistance, including travel arrangements and logistical support, to ensure seamless operations and address the diverse needs of the business.




Key skills and experience:


• Proven experience in a similar role, ideally within a fast-paced sales or business development environment strong demonstratable experience
• Exceptional organizational and project management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
• Strong analytical and research capabilities, with a focus on strategic insights and market trends.
• Excellent communication and interpersonal skills, capable of building strong relationships with team members, clients, and stakeholders.
• High level of proficiency in office and CRM software, with the ability to quickly adapt to new tools and technologies.
• A proactive, problem-solving attitude, capable of anticipating needs and acting decisively under pressure.
• Proficient in the Microsoft Suite (Word, Excel and PowerPoint)
• Flexible with business travel from time to time




So, who are we and what do we do?



QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people.



Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers.



Headquartered in London, QS has over 750 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.



As standard you will have:


• Competitive base salary
• Access to an annual bonus scheme (for qualifying roles only)
• 21 days annual leave - increasing to 23 days after 5 years' service + 8 days casual leave
• Enhanced maternity and paternity leave
• Access to Provident Fund and Pension Fund Scheme
• Group Medical Insurance
• A vibrant social environment and multicultural and multinational culture





But that's not all. Outside of these standard benefits we also offer resources to allow professional growth, and wellness initiatives to nurture a healthy mindset:



• Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation
• A focus on welfare which is led by our global wellness team, with mental health first aiders globally
• EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness
• Access to a variety of diversity and inclusion initiatives and groups
• Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
• Support for volunteering and study leave
• Free subscription to LinkedIn learning - with over 5000 courses and programmes at your fingertips
• Options to join our outstanding global Mentorship programme




Like what you've heard? Great, apply now!



As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space.

Equal opportunities


•QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.•