Job Description

Job SummaryExecutes software development projects with high quality design and architecture with a focus on performance, scalability, and stability. Ability to independently handle complex software development tasks all the way to release management processes for their respective applications. Engages with software development teams, business analyst and stakeholders at different stages of Software Development Life Cycle to ensure that projects are completed on time with quality. Provides guidance to junior developers on the software development best practices.Job ResponsibilitiesGainsight ImplementationResponsible for the architecture and configuration of the Salesforce, Pardot and Gainsight instancesCoordinate internally to help identify the sources, metrics, frequency, and granularity of dataConfigure and deploy software to internal customers (including system configuration, data flow, external integrations, reports, dashboards and workflows).Maintenance and SupportManage user accounts, groups and security settingsAbility to work with various Objects including Standard and CustomMake recommendations to improve efficiencies through development and adoption of best practices and standardized proceduresMonitor system performance, data integrity, and user activity to make recommendations on continuous improvementsWork closely with the Business to translate business requirements into effective solutionsWork closely with all Salesforce Administrators and database engineers on system architectureProvide escalated technical supportOperationalization of CS ProcessesPartner with cross functional departments to learn business needs and how it may impact all platformsMaintenance of system and Customer Success process documentationWork with leadership to measure the accuracy of the customer health scorecard and design/implement required changesCreate business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customersRemain current on customer success industry trends and best practicesJob Requirement3-9 years experience as Gainsight AdministratorSalesforce proficiency; Salesforce Certification or Administrator experience an assetGainsight, Pardot, Salesforce Administrator CertificationsLiteracy and/or proficiency in APEX, Java, HTML, and/or JavaScript is helpful, Deep MS Excel, SQL, and business analytics skills preferredLiteracy and understanding of data warehouse functionality (Amazon Redshift), field sets, and some knowledge or experience with S3 API an assetProficiency with Rules Engine , Data Designer, and complex Journey creation and maintenanceDesired ExperienceImplementation of a net new instance of Gainsight, ideally with SalesforceIntegration of Salesforce and Gainsight with external apps via S3 or APIScorecard management and advance account hierarchyManaging contact data within all platformsDiversityAt FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.Returning from breakWe are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career.

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