Senior Accountant- O2C

Date: 23 May 2024 Location: Noida, South Asia, IN Company: British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021\xe2\x80\x9322 we reached 650 million people.
Job Title: Senior Accountant O2O
Purpose of job:
A critical element of this role will be to assist the Finance Controller, Senior Manager Operations, Finance Head etc in developing a first class customer service culture incorporating the needs of stakeholders. He will be the key contact person between the region and the finance hub and will be responsible to ensuring that all queries and service level requirements met in time. The role holder will play a key role in stabilising and improving performance of service delivery


Main opportunities/challenges for this role


Accountabilities, responsibilities, and main duties:

• Managing Order to Cash ( O2C) Process as per agreed Service Level Agreement ( SLAs) and KPI Targets as agreed in UPC
• Key contact between the region and the SSC retained team.
• Working knowledge of bank reconciliation, income recording, reconciliations etc.
• Prepares and submits the monthly Compliance reports to the region responsible for (for GSS based controls) and owns all FCCF related GSSC performance issues. Also ensures resolution of those issues and/or escalate to other teams (including e.g. GIS for SAP technical related queries) until resolved. Keep the region, the Head SSC Finance and Financial Control & Compliance team aware of any FCCF related issues and resolutions.
• Managing and reporting risks in relation to transaction processes
• Ensuring regular communication with key stake holders and project with update on services delivered
• Ensuring compliance to with internal finance framework, policy and process guidance
• Managing teams to ensure that the quality-of-service delivery is enhanced through automation & innovation
• Review and Record journals based on supporting, Bank Recs & Sales and Distribution process.
• Ensuring support and compliance for all kinds of audit
• Supporting in Transition of any new processes as and when required.
• Provide guidance to team on process issues and gaps
• Ensure that their workforce are aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Set up governance of transactional services for performance monitoring, quality standards/ SLA defined in the U-P C / Quality Assurance Framework and is accountable for compliances of minimum standards of Finance Control & Compliance Framework.
• Deployment of continuous improvement initiatives to increase customer satisfaction, increase efficiency and reduce costs
• Drive a culture of automation / innovation through deployment of RPA and other disruptive technologies in delivery of services
• Team Management including Appraisal discussions , Succession Planning etc

Performance Management

• Team is managed in accordance with relevant HR practices at SSC /British Council.
• Management of shared service centre staff to create an effective team in which staff is highly motivated and technically competent. Mentoring and motivating staff, and actively identifying opportunities for staff learning and development
• Coaches and Mentors teams on a regular basis for empowerment and accountability.
• Develops succession planning within the teams for un-interrupted delivery of service
• Support development of staff to the satisfaction of staff and customers
• Performance Appraisal responsibilities are carried out in compliance with corporate HR policies.
• Implements initiatives in collaboration with HR to have an engaged and motivated workforce at SSC.
• Growth and Innovation-Encourage team and self to be creative and find innovative ways for process improvement.
• Takes a structured and effective approach to own work and demonstrates leadership potential

Stakeholder engagement

• Effectively manages relationships with internal and external stakeholders including suppliers of services etc for predictable service delivery.
• Leverages available platforms for keeping stakeholders engaged with areas of finance transactional service delivery aligned to their business goals.
• Creates collaborations with GPO and regional teams to improve effectiveness and compliances to financial processes
• Provides regular performance updates to appropriate stakeholders.
• Aim towards getting positive feedback from customers, prepare action plan for constructive feedback.
• Client engagement to set a defined protocol for Communication and address challenges.
• Be a positive brand ambassodor of organizations policy and procedure

Value proposition

• Ownership of End to End processes rather than sub processes and develop value proposition for customers.

Transformation and Change Management


Lead and support business process owners including identification, proposal development and other pursuit activities for transformation of finance processes.

• Overseeing engagement and collaboration with GPO/ GIS and internal stakeholders to achieve the agreed transformational change objectives
• Identification and management of risks. challenges associated to implementation of transformational changes through change management

BCMS related activities


Contribute to the strategy building for BCMS in the following areas:

• Improving customer satisfaction
• Improving service delivery performance
• Instilling service culture in the organization

Contributing to the management/improvement of

• Ensuring support and compliance for all internal and external (ex NAO) audits
• Contribution and involvement in BCMS operational governance where required
• Knowledge Management (Succession planning & best practice adoptions)
• Productivity improvements

Qualifications - CA / ICWA/ MBA (Finance)/ B Com
Role specific knowledge and experience
Minimum/essential

• Should have O2C domain knowledge.
• Financial and Management accounting skills
• Risk identification and management
• Ability to build and preparing report and dashboards.
• Proficient in use of SAP
• Good Communication Skills
• Working knowledge of MS Word, MS Excel , MS Power Point

Desirable

• Expert in Financial Management with specific experience of managing a service delivery function. Essential experience of service delivery managing a diverse cross-functional team.
• Preparing performance reports and dashboard for review with Senior management
• Experience of using SAP FI And SAP BI and other Finance areas in terms of extracting and analysing financial information

Further Information
Pay Band \xe2\x80\x93 6
Contract Type \xe2\x80\x93 IDC
Department/Country- GSS Finance (Finance Transactions)/ India \xe2\x80\x93 Noida
Closing Date (Time) \xe2\x80\x93 7 June 24 (IST -23:59)


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Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


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