Job Description

Security Professional
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Job Req ID: 35019
Posting Date: 18 Jul 2024
Function: Service
Unit: Business
Location:
Rajarhat, Kolkata, India
Salary: competitive
Why this job matters
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Purpose Of Role:

Service Operations providing (24/7) support to customers on services included within the private line and data product sets. This support includes accepting and progressing faults received directly from end customers and BT interfaces. It also includes proactive network surveillance and progressing faults to resolution with suppliers and vendors.


Key Responsibilities:

Prepare high quality accurate technical solutions, designs, and documentation for internal consumption by 2nd/ 3rd line support.

Contribute to strategy discussion within the team.

Utilizing industry best practices for security, disaster recovery, business continuity, change control, the engineer will design, configure, manage and troubleshoot a variety of network firewall technologies.

Identify and make recommendations on improvements to Network & Security services.

Configure, deploy, monitor and maintain network security equipment including, but not limited firewalls.

Proxy Server configuration support.

F5 Security Module configuration support.

Ensure compliance with information security standards, the position will require working knowledge of supporting/related technologies, industry standards and best practices.

Own problems and escalate to external vendors as required.

Plan and constantly work on upgrading tech and product expertise. Contribute to the knowledge base/ Tech Forum. Ensure to gain Certified Expertise (Certifications) to provide better service.

Troubleshoot Product, Codes and Configuration issues.

Provide Firewall Security design and engineering support to business projects.

Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.

Firewall configuration support.

Troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction

Perform Problem Management activities on a regular basis to highlight and eliminated reoccurring issues.

Assist in client installations of security devices such as Juniper, Cisco Firewalls, Blue Coat Proxy, F5 etc.

Ensure contracted levels of performance are achieved by the proactive surveillance, event control and

escalation management of performance related incidents.

Implement policies and rules as required by the access requirements.

Install firmware and patch updates.

Regular auditing of firewall rules to remove hosts that are decommissioned.

Develops documentation to support ongoing security systems operations, maintenance and specific problem resolution.

Adhere to ITIL best practice procedure in relation to all aspects of change and configuration management.

Likely to be working in a 24/7 service centre environment interfacing directly with end customers, various BT distributors and customer service centres.

Responsible for monitoring Security systems performance by identifying customer traffic and customer impacting system problems.

Work with BT partners and end customers to coordinate inter working testing and fault isolation / repair.

Analyse complex equipment problems and provide recommendations and coordination of repairs or replacement of associated faulty equipment.



What you'll be doing
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1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.

2. Assists the implementation of enhanced network technology that aligns to customers' strategic direction for enterprise and remote site connectivity.

3. Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.

4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.

5. Executes engineering efforts to ensue currency and supportability of networking technology.

6. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.

7. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.

8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.

9. Supports in the implementation of ways to improve working processes within Network Engineering.

The skills you'll need
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Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Health & Safety
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership Our leadership standards
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Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.


Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.


Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.