Job Description

Security Professional
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Job Req ID: 34832
Posting Date: 6 Dec 2024
Function: Service
Unit: Business
Location:
Dundahera, Sector 21, Gurugram, India
Salary: Competitive
Why this job matters
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To manage and administer network security technologies for BT and its Global customers.

Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.

Position is based out of Gurgaon 24x7 Global Security Operational Centre


Roles and Responsibilities
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Form an integral part of 24•7 rota to provide security in-life support

Be a Subject Matter Expert for technology & customer infrastructure network

Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.

Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents

Review code upgrade and test implement before rolling on to production

Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information

To provide reactive incident support via NGSD , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA

Adhere to change and incident management process. Represent on CAB for complex technical issues

Drive new product launches & technology training

To ensure that all agreed communication, notification , updates are delivered in timely manner

Mentoring and supporting collegues with knowledge sharing on issues, technology platform


As an Individual contributor , accountable for respective deliverables area.

Form an integral part of a 24 hour on call support rota to provide 24x7 support to global customers.

Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.

To share technical knowledge with in the team and participate in cross skilling activities


Skills
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Mandatory: Hands-on experience in operation and management of security infrastructure.

Five to Eight years of experience on following products/technologies

Next Gen Palo Alto, Fortinet ,Firewalls on SDWAN, Cloud Security, IPS/IDS, ForeScout.

Implementation and operation support experience on F5 LTM,GTM, ASM, AFM

Identity and access managent knowledge on OKTA,CyberArk

IPS policy management, signature fine tuning.

Knowledge and working knowledge of proxy solutions like Zscaler, Symantec

Knowledge of device health monitoring tools and systems

Stakeholder management and ability to work under pressure

Effective oral and written communication


Experience you would be expected to have

Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus

CCSP//PCNSE/NSE4 preffered

Professional Qualification such as B.E./B.Tech/MCA

Diploma in a relevant field is Acceptable


About us


BT is part of BT Group, along with EE, Openreach, and Plusnet.


Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.


We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'


We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.


This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.




A FEW POINTS TO NOTE:


Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.


DON'T MEET EVERY SINGLE REQUIREMENT?


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.