Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A resort-like sanctuary in Kuwaits heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder - the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating - youll find soaring rooftop restaurants, leisure facilities and the citys largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the citys malls and souks within a few minutes drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What You Will DoEnsure the safety and security of guests, staff, and hotel property by enforcing hotel and departmental policies.Promote safety awareness and conduct training to minimize accidents and losses.Respond to emergencies, assist in the Fire Command Center, and manage safety systems and procedures.Patrol the hotel, addressing safety, security, and fire hazards, and respond appropriately to emergencies.Handle Operations Center duties, including monitoring alarms, phones, and CCTV, as well as controlling access.Prepare and maintain incident reports, conduct investigations, and support Workers Compensation and liability processes.Liaise with law enforcement and other agencies as needed.Provide basic security services, including key control, guestroom lock issues, and emergency response.Actively participate in developing and implementing the hotel's fire and emergency preparedness plans.Maintain a professional and friendly demeanor while delivering personalized service to guests and staff.What You BringAt least two years experience in a similar role within a five-star luxury hotel.Proficiency in English and Arabic is essential.Strong investigative skills, including interviewing, crime detection, lead following, and attention to detail.What We OfferFull board shared living accommodation in a high quality, well-resourced compoundComplimentary Discovery Nights at FS Hotels worldwideRegular social and sporting eventsPaid home leave ticketsQuality employee mealsFree transportation to and from workHigh speed Wi-Fi internet in accommodation and employee transportation busesWork AuthorizationThe hotel will apply for work authorization for the successful candidateWe look forward to receiving your application!

Four Seasons Hotels