Job Description

Job Responsibilities

• Manages and allocates resources to optimize cost in line with targets and conduct periodic reviews.
• Maintains good relationships with the vendors and actively involves them in new product development and quality assurance.
• Assists in sourcing best products constantly and aim to improve quality by developing purchase specifications for products.

'•Conducts regular departmental staff meetings to ensure an effective two-way communication process is followed.


• Co-ordinates with the concerned department HOD to periodically review the equipment condition to check its efficiency and if a replacement is required.
• Walks through all areas regularly to note and immediately rectify operational flaws if any.
• Assists the Security Executive in liaisoning with Government Agencies.
• Interacts with contract agencies for drafting, renewal of contracts in consultation with the Security Executive and coordinates with Human Resources & Finance for the same.
• Ensures the process of crisis management is communicated and followed by the team members for responding to emergencies.
• Assists the Security Executive in planning for any VIP arrivals or large functions in terms of placement of manpower and equipment.
• Conducts random checking to esnure the user IDs and passwords are not misused and the same is deleted for any staff that has moved out of the hotel.
• Verifies any security related bills and attendance in consultation with the Security Executive.
• Coordinates for parking arrangements during hotel events and supervise the security guards deployed in the parking area to ensure security of guest vehicles.
• Supervise the security guards and doormen to ensure that staff and materials movement at entry and exit points conforms to the safety norms.
• Monitors the attendance of outsourced security staff with regards to their deployment at particular areas in the hotel and inform the same to the Security Exective.

'•Reviews guest feedback on Trust You (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken


•Reviews arrival list every day and ensures guest preferences of repeat guests, VIPs, Inner-circle and Chambers •Members are communicated and delivered by the concerned departments.


• Maintains regular contacts with corporate and individual guests, government officials, police officers and build strong relationships with them.
• Follows the set guidelines for the process of Lost & Found
• Addresses the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes in consultation with the Security Executive

'•Follows the set department and sub-department goals which is in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills in consultation with the Security Executive.
• Escalates misconduct by the team member to the HOD and participates in the disciplinary procedure. Must adhere to the standards of Tata Code of Conduct and values of IHCL.
• Conducts training as per the training calendar and recommends suitable training programs to the HOD to address individual capability gaps. Participate in the certification of team members in key skills. Ensures that he/she and direct report managers attend appropriate core training classes.
• Maintain a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.
• Demonstrates a culture of 'Trust, Awareness and Joy' by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.

'•Ensures full compliance to Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures.


• Ensures compliance to mandatory license (Fire /Police/Elevator)
• Follows the internal audit checklists as per the IHCL Safety Guidelines.
• Adheres to all departmental legal compliances.

'•Identifies risks and develops HIRA (Hazard Identification and Risk Assessment).


• Adheres to roles and responsibilities pertaining to safety as defined by the hotel from time to time as per the PCM (Progressive Consequence Management) SOP and IMBC (Incident Management and Business Continuity).


Job Requirements