Job Description

Company Description

Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

• An opportunity to be with world\xe2\x80\x99s preferred hospitality company.

• Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits



Prime Function:

• Supervise, instruct and coordinate the activities of Security Associates.
• Monitor and arrange shift activities according to schedule requirements and team availability.
• Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.
• To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
• Serve as a principal source of information on rules and procedures governing security and parking operations.
• Ensure compliance with established rules and regulations.
• Any matter which may affect the interests of Novotel should be brought to the attention of the Management.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure that the team is trained on all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• Keep Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.
• Oversee the work of all employees and ensure that areas are being properly patrolled.
• Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.

Qualifications

Hotel Management Degree and other relevant qualifications

Accor