Oversees first aid program for guests and employees.
Oversees the claims process and protects company assetsby closely monitoring the General Liabilityand Worker\'s Compensation cases.
Assign duties and schedulestaff for balancing needs of the hotel and productivity standards.
Monitor staff activity and coach subordinate performance.
Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
Ensure compliance with all security standards and preventative measures.
Monitor and follows proper key controlguidelines in lossprevention and in the property.Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
Conduct regular mock fire evacuation drill as per the hotels emergenciesstandards.
Develop and advise key personnel of emergency procedures.
Implements action plansto monitor and control risk.
Conduct regular walk through rounds for observing the entire hotel.
Supervision of all Security Personnel and giving clear direction on all security related aspects.
Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
Be available 24 hours a day for genuine emergencies within the property.
Prerequisites: Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential. Education: High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems. Experience: At least 5 years of experience in corporate security / law enforcement /military preferably worked in a hospitalityenvironment.
Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.