Job Description

Company Description We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. Prime Function: Assist to streamline the security programme to safeguard the property. To safeguard guests, visitors, employees and the property when in the premises. Analyze the various problems confronting the Security Department & develop solutions. Design & develop techniques to prevent or minimize waste, theft or pilferage. Adhere to the Standard Operating Procedures & ensure the same by the security team. Any matter which may effect the interests of Novotel Kolkata Hotel and Residences should be brought to the attention of the Management. Security Planning Assist to identify the major facilities and security equipment requirements for the department and the property. People Management Provide effective support to the team to enable them to provide a range of effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction. Ensure that the team has been trained for all safety provisions. Motivate and develop staff to ensure smooth functioning of the department. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Submit Annual Security Operations & Capital budgets to the Resident Manager. Operational Management Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry. Constant supervision of the team members. Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced. Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Ensure to offer special protection to VIPs and Government Dignitaries. Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives. Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day. Ensure to make clear and concise plans, while dealing with emergencies. Ensure that fire prevention and safety procedures are maintained in all areas of Novotel Kolkata . Ensure that all security operations are in accordance with Standard Operating Procedures. Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation. To handle guest complaints pertaining to security. Ensure to abide by the mission statement of Novotel Kolkata Hotel and Residences.

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